Director/Sr. Director

Director/Sr. Director - Engineering Strategy & Operations Join to apply for the Director/Sr. Director - Engineering Strategy & Operations role at Salesforce . About Salesforce: Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isnt a buzzword its a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. About The Role: The Director/Senior Director of Engineering Strategy and Operations is a vital member of the engineering leadership team, responsible for driving operational excellence and strategic alignment across the global engineering organization. This leader will partner with the EVP of Engineering and other executives to align engineering processes, resources, and roadmaps with company goals. The role serves as a critical link between engineering execution and business strategy, ensuring efficiency, high-quality outcomes, and alignment with broader company objectives. We seek a seasoned leader to scale engineering operations programs. As part of the Strategy & Operations team, this role is responsible for building a worldclass technical enablement and deployment program that empowers engineers to solve complex customer challenges using the Salesforce Platform. The ideal candidate is a datadriven, peoplecentric leader blending strategic thinking, operational discipline, and deep understanding of modern engineering practices. You will define onboarding, technical training, and engagement models to prepare engineers to deliver secure, scalable, and highperformance solutions. Your efforts will accelerate platform adoption, enhance technical health, and improve customer timetovalue. This is a handson leadership position combining strategic program ownership, technical acumen, and operational scale. You will collaborate closely with crossfunctional partners across Product, Engineering, and Customer Success to instill engineering rigor and deliver impactful solutions. Your Impact Lead and grow a team of technical enablement leads and program managers responsible for scaling engineers globally. Foster a culture of engineering excellence, continuous learning, and customerfirst problemsolving. Provide technical mentorship and architectural guidance. Build career pathways for engineers from onboarding to technical leadership. Program & Technical Strategy Define the technical vision for the engineering program, ensuring alignment with Salesforce platform best practices and product roadmaps. Build scalable onboarding, training, and certification programs for deep Salesforce technical expertise (Platform, Revenue Cloud, Industries solutions). Develop and scale technical engagement models (e.g., Implementation, MVP, Advisory) for repeatable, highimpact customer engagements. Drive operational frameworks for knowledge sharing, reusable code assets, and engagement playbooks. Use datadriven insights to evaluate program outcomes and refine future strategies. CrossFunctional Collaboration Partner with Product and Engineering to align field feedback with product improvements. Collaborate with Customer Success and Professional Services to define technical handoffs and ensure longterm customer success. Serve as the technical escalation point for complex deployments and customer blockers. Requirements 15+ years of engineering experience in SaaS or enterprise software, including 8+ years in a leadership role. Proven experience scaling engineering teams and operations in fastpaced environments, with expertise in change management and scaling operational frameworks. Track record managing crossfunctional, globally distributed engineering teams and largescale programs. Deep technical expertise in Salesforce Platform architecture, application development, and scale/performance best practices. Strong understanding of enterprise SaaS deployment models, platform guardrails, and technical health frameworks. Expertise in software development lifecycle (SDLC), DevOps, Agile, and CI/CD. Operational mindset with experience scaling global programs and managing technical processes. Excellent communication and leadership skills with the ability to influence senior engineers, product teams, and customer stakeholders. Education Bachelors or Masters degree in Computer Science, Engineering, or a related field (or equivalent experience). Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of nondiscrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace thats inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, jobrelated knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Californiabased roles, the base salary hiring range for this position is $202,700 to $343,400. #J-18808-Ljbffr