Voice Engineer

2 weeks ago

Charlotte NC, United States Yochana Full time

Job Title: Senior Avaya Telecom Engineer Location: Charlotte, NC:: Onsite Mode : Contract -Onsite Key Responsibilities System Design & Implementation: Architect, deploy, and optimize Avaya Aura Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Element Management System (EMS), Session Border Controller (SBC), Application Enablement Services (AES), and SIP trunking solutions. Integrate Avaya platforms with third-party applications and telco services for PSTN connectivity. Operations & Support: Provide advanced troubleshooting and technical support for Avaya systems, including incident and problem management for CM, SMGR, SM, EMS, SBC, AES, and SIP environments. Perform moves, adds, changes (MACs), upgrades, and patch management for Avaya infrastructure. Monitor system performance, conduct capacity analysis, and ensure compliance with enterprise standards. Security & Compliance: Manage secure API access, data encryption, and system backups. Ensure systems meet regulatory and business continuity requirements, including E911 integration. Collaboration & Documentation: Work closely with cross-functional teams (network, security, application owners) to deliver integrated voice solutions. Develop and maintain technical documentation, procedures, and training materials for support staff and end-users. Continuous Improvement: Stay current with industry trends and Avaya technology advancements. Recommend and implement new features, upgrades, and process improvements. Required Skills & Experience Technical Expertise: 5+ years' hands-on experience with Avaya Aura platforms (CM, SMGR, SM, EMS, SBC, AES). Deep understanding of SIP trunking, VoIP protocols, and telephony infrastructure. Experience with installation, configuration, and troubleshooting of Avaya systems and media gateways (G650, G450, G430). Familiarity with integration of Avaya with other enterprise applications and cloud services. Certifications: Avaya ACIS/ACSS certifications preferred. Additional certifications in networking (CCNP Collaboration, etc.) are a plus. Soft Skills: Excellent problem-solving, communication, and interpersonal skills. Ability to mentor junior engineers and collaborate across teams. Preferred Qualifications Experience with large-scale enterprise deployments and migrations. Knowledge of related technologies (Cisco Unity, NICE, Verint, RedSky E911). Proven track record in project management and vendor coordination.

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