Engineer (NOC

3 weeks ago

Charlotte NC, United States Yochana Full time

Job Title: Senior Avaya Telecom Engineer Location: Charlotte, NC:: Onsite
Mode : Contract -Onsite

Key Responsibilities
System Design & Implementation:
Architect, deploy, and optimize Avaya Aura Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Element Management System (EMS), Session Border Controller (SBC), Application Enablement Services (AES), and SIP trunking solutions.
Integrate Avaya platforms with third-party applications and telco services for PSTN connectivity.
Operations & Support:
Provide advanced troubleshooting and technical support for Avaya systems, including incident and problem management for CM, SMGR, SM, EMS, SBC, AES, and SIP environments.
Perform moves, adds, changes (MACs), upgrades, and patch management for Avaya infrastructure.
Monitor system performance, conduct capacity analysis, and ensure compliance with enterprise standards.
Security & Compliance:
Manage secure API access, data encryption, and system backups.
Ensure systems meet regulatory and business continuity requirements, including E911 integration.
Collaboration & Documentation:
Work closely with cross-functional teams (network, security, application owners) to deliver integrated voice solutions.
Develop and maintain technical documentation, procedures, and training materials for support staff and end-users.
Continuous Improvement:
Stay current with industry trends and Avaya technology advancements.
Recommend and implement new features, upgrades, and process improvements.

Required Skills & Experience
~ Technical Expertise:
~5+ years’ hands-on experience with Avaya Aura platforms (CM, SMGR, SM, EMS, SBC, AES).
~ Deep understanding of SIP trunking, VoIP protocols, and telephony infrastructure.
~ Experience with installation, configuration, and troubleshooting of Avaya systems and media gateways (G650, G450, G430).
~ Familiarity with integration of Avaya with other enterprise applications and cloud services.
~ Certifications:
~ Avaya ACIS/ACSS certifications preferred.
~ Additional certifications in networking (CCNP Collaboration, etc.) are a plus.
~ Soft Skills:
~ Excellent problem-solving, communication, and interpersonal skills.
~ Ability to mentor junior engineers and collaborate across teams.


Preferred Qualifications
Experience with large-scale enterprise deployments and migrations.
Knowledge of related technologies (Cisco Unity, NICE, Verint, RedSky E911).
Proven track record in project management and vendor coordination.

  • Telecommunications Engineering

    1 week ago

    Charlotte, NC, United States Brooksource Full time

    Telecom Engineer II Charlotte, NC - hybrid; 3x/week in University Area 12 month contract with strong likelihood of extension and/or hire This position/role is in support of ongoing and emerging work across the Enterprise network. The work involves designing, testing, and implementing new circuits for our customers' network. This position is primarily...

  • NOC Engineer

    2 weeks ago

    Charlotte, NC, United States Xylem Full time

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate...

  • Telecommunications Engineer

    6 days ago

    Charlotte, NC, United States Brooksource Full time

    Telecom Engineer II Charlotte, NC - hybrid; 3x/week in University Area 12 month contract with strong likelihood of extension and/or hire This position/role is in support of ongoing and emerging work across the Enterprise network. The work involves designing, testing, and implementing new circuits for our customers' network. This position is primarily...

  • Telecommunications Engineer

    1 week ago

    Charlotte, United States Brooksource Full time

    Telecom Engineer IICharlotte, NC - hybrid; 3x/week in University Area12 month contract with strong likelihood of extension and/or hire This position/role is in support of ongoing and emerging work across the Enterprise network. The work involves designing, testing, and implementing new circuits for our customers' network. This position is primarily...

  • Telecommunications Engineer

    1 week ago

    Charlotte, United States Brooksource Full time

    Telecom Engineer IICharlotte, NC - hybrid; 3x/week in University Area12 month contract with strong likelihood of extension and/or hire This position/role is in support of ongoing and emerging work across the Enterprise network. The work involves designing, testing, and implementing new circuits for our customers' network. This position is primarily...

  • Telecommunications Engineer

    4 days ago

    Charlotte, United States Brooksource Full time

    Telecom Engineer IICharlotte, NC - hybrid; 3x/week in University Area12 month contract with strong likelihood of extension and/or hire This position/role is in support of ongoing and emerging work across the Enterprise network. The work involves designing, testing, and implementing new circuits for our customers' network. This position is primarily...

  • Optical Engineer

    2 weeks ago

    Charlotte, United States Ustech Solutions Full time

    5 days ago Be among the first 25 applicants This range is provided by Ustech Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $50.00/hr - $56.00/hr Direct message the job poster from Ustech Solutions This position/role is in support of ongoing and emerging work across the...

  • Senior Network Engineer

    4 weeks ago

    Charlotte, United States Ripple Fiber Full time

    Network Engineer AEX's Network Engineer plays a lead role in the design, planning, implementation and support of our deployed network infrastructure. To achieve this, the successful candidate must remain abreast of the latest networking, telecommunications equipment and standards developments. The position is technically challenging and is very much hands-on...

  • Senior Network Engineer

    4 days ago

    Charlotte, United States Ripple Fiber Full time

    Network Engineer AEX's Network Engineer plays a lead role in the design, planning, implementation and support of our deployed network infrastructure. To achieve this, the successful candidate must remain abreast of the latest networking, telecommunications equipment and standards developments. The position is technically challenging and is very much hands-on...

  • Network Engineer

    3 days ago

    Charlotte, North Carolina, United States Ripple Fiber Full time

    Who are we?We are Automation Exchange Infrastructure (AEX), and since launching in 2016, we've remained obsessed with one goal: Making fast and reliable Internet connectivity accessible to everyone. In everything we do, we strive to build the best possible product. Combining simplicity and power in delivering an unmatched software and network support...