Customer Service Representative

1 month ago

Charlotte NC United States TEKsystems Full time

Description:

Our Service Center is currently seeking talented individuals to join our team. The Customer Service Representative (CSR) position handles various types of incoming inquiries, via telephone from clients, regarding traditional/term life insurance products as well as variable life insurance products impacted by the financial markets. CSRs will be expected to learn and execute multiple processes/procedures and services, with collaboration from Floor Support when assistance is needed. Qualified individual must have the ability to multi-task and be able to navigate multiple administrative systems, including but not limited to; Windows XP, Access Database programs, product specific legacy/updating systems, internet/intranet, image and workflow system, etc., and perform basic calculations using on-line tools. Once proficient with training, will look to cross train to either Life or Individual Retirement based products based on business needs.

The CSR will be responsible for answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from Clients and Financial Professionals. Successful candidate will deliver exceptional customer service while adhering to Attendance guidelines, Quality, Productivity, Availability, After Call Work, and Adherence goals established by the department. The position requires active participation and successful completion of customer service training and other training to remain current with operational policies, new products and procedures.

The candidate focus is on Customer Service experience with typing/writing and grammar skills to eventually handle chats as well as calls.

Skills:

Entry level, Customer support, Degree, insurance, life insurance, contact center, retail, service industry

Additional Skills & Qualifications:

• Bachelor's Degree preferred, Associate's okay. High School Diploma required.

• A strong commitment to our customers - prior customer service experience is a plus with superior customer service skills.

• Excellent interpersonal and communication skills, ability to provide appropriate and understandable responses to resolve customer inquiries via the phone, by utilizing research and analytical skills.

• Knowledge in life insurance with an understanding of the financial market is a plus.

• Strong work ethic, demonstrates commitment, dedication, highly engaged and involved in the job.

• Ability to work alone and with a team in a highly structured environment.

• Ability to research and effectively utilize available knowledge/ product resources.

• Ability to learn and retain a large amount of detailed information within a short period of time.

• Ability to multitask and use multiple systems simultaneously.

• High degree of professionalism; inclusive and collaborative work style.

• Exceptional quality and service focus; highly productive and performance-driven.

• Flexible/Adaptable – ability to work effectively in a variety of situations and respond to change in a positive manner.

• Successfully manage a heavy call volume and sedentary nature of job. Required to sit at a workstation while on the telephone for 80% - 85% of the working day.

• Reliable; ability to meet attendance and punctuality standards.

• Self-motivator and self-learner.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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