Current jobs related to Lead Collections Specialist - Phoenix AZ United States - Discover Financial Services

  • Lead Collections Specialist

    1 month ago

    Phoenix, AZ, United States Discover Financial Services Full time

    Discover. A brighter future.We offer 100% remote, combo, or on site - it’s your choice!And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.With us, you’ll do meaningful work from Day 1. Our...

  • Lead Collections Specialist

    1 week ago

    Phoenix, AZ, United States Discover Financial Services Full time

    Discover. A brighter future.We offer 100% remote, combo, or on site - it’s your choice!And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.With us, you’ll do meaningful work from Day 1. Our...

  • Collections Specialist

    4 weeks ago

    Phoenix, Arizona, United States Kudelski Group Full time

    Job Title: Collections SpecialistJob Summary:The Kudelski Group is seeking a skilled Collections Specialist to join their team. As a Collections Specialist, you will be responsible for ensuring efficient, timely, and accurate payment of accounts, establishing and maintaining effective working relationships with customers, and resolving client discrepancies...

  • Retail Loan Collections Specialist

    4 weeks ago

    Phoenix, AZ, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. Deliver results related to individual and branch sales...

  • Collections Specialist

    1 week ago

    Cypress, TX, United States Creative Financial Staffing Full time

    Collections SpecialistAbout the Company and Opportunity:Our client is a growth-oriented firm dedicated to providing fuel services, disaster response, heavy equipment and various environmental services.This organization provides services to the nations major agriculture, construction, pipeline & oil, emergency, manufacturing, and railroad industry..Why work...

  • Collections Specialist

    1 week ago

    Phoenix, Arizona, United States Aston Carter Full time

    Job Title: Collections SpecialistAs a Collections Specialist at Aston Carter, you will be responsible for managing customer disputes and required actions, updating notes in the collection system, and processing repossessions and bankruptcy documentation. You will also be responsible for processing change requests in Salesforce and Get Paid Systems,...

  • Collections Specialist

    1 week ago

    Northfield, IL, United States Creative Financial Staffing Full time

    Collection SpecialistOverview of the company: Our client is a privately held company in the trade association space They are a well-established firm and highly regarded as a leadership in their industry The Controller is looking for a Collection Specialist to join their dynamic team They have recently built state of the art office space - beautiful office...

  • Collections Specialist

    2 weeks ago

    Phoenix, Arizona, United States Republic Services Full time

    About Republic ServicesRepublic Services, Inc. is a leading provider of environmental services, offering a comprehensive range of products and services to customers across North America. Our mission is to partner with customers to create a more sustainable world.Our StrategyWe focus on three key areas of growth: recycling and waste, environmental solutions,...

  • Collections Specialist

    1 week ago

    Appleton, WI, United States Creative Financial Staffing Full time

    Collections and Customer Service SpecialistAbout the Company:Well-established company located right here in Appleton, WI.Company-sponsored social events and team-building activities.Training and development programs to enhance skills and knowledge.Two different shifts on their team to accommodate work-life balance.High staff retention and longevity, join a...

  • Collections Specialist

    3 weeks ago

    Phoenix, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescriptionWe are a premium security integrator that work on large enterprise projects all throughout the United States. They are a multi-million dollar company that has corporate locations along with Franchise locations all across the U.S.They are looking for a Collections specialist to join their team to manage a large backlog...

  • Billing Collections Lead

    2 weeks ago

    Phoenix, Arizona, United States HonorHealth Full time

    Billing and Collections LeadHonorHealth is seeking a highly skilled Billing and Collections Lead to join our team. As a key member of our revenue cycle team, you will be responsible for leading special billing, rebill, and collections projects, as well as researching complex billing edits, claim errors, or collections patient account errors.Key...

  • Billing Collections Lead

    2 weeks ago

    Phoenix, Arizona, United States HonorHealth Full time

    Billing and Collections LeadHonorHealth is seeking a highly skilled Billing and Collections Lead to join our team. As a key member of our revenue cycle team, you will be responsible for leading special billing, rebill, and collections projects, researching complex billing edits, and monitoring daily billing imports, exports, and balancing.Key...

  • Billing Collections Lead

    3 days ago

    Phoenix, Arizona, United States HonorHealth Full time

    OverviewHonorHealth is seeking a skilled Billing Collections Lead to join our team. As a key member of our revenue cycle team, you will be responsible for leading special billing, rebill, and collections projects. Your expertise in CMS and payer billing requirements will be invaluable in ensuring compliance and maximizing revenue.Responsibilities• Perform...

  • Lead Collections Specialist

    4 weeks ago

    Phoenix, United States Discover Financial Services Full time

    Discover. A brighter future.We offer 100% remote, combo, or on site - it’s your choice!And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.With us, you’ll do meaningful work from Day 1. Our...

  • Collection Specialist

    4 days ago

    , MN, United States TEKsystems Full time

    Job Summary:We are seeking a skilled Collection Specialist to join our team at TEKsystems. As a Collection Specialist, you will be responsible for making outbound calls to collect on deceased debt, meeting daily collection goals, and maintaining a queue of accounts. You will also conduct fact-finding conversations with individuals to locate estate...

  • Lead Collections Specialist

    2 days ago

    Phoenix, United States Discover Financial Services Full time

    Discover. A brighter future.We offer 100% remote, combo, or on site - it’s your choice!And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.With us, you’ll do meaningful work from Day 1. Our...

  • Lead Collections Specialist

    1 day ago

    Phoenix, United States Discover Financial Services Full time

    Discover. A brighter future.We offer 100% remote, combo, or on site - it’s your choice!And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.With us, you’ll do meaningful work from Day 1. Our...

  • Lead Collections Specialist

    1 day ago

    Phoenix, United States Discover Financial Services Full time

    Discover. A brighter future.We offer 100% remote, combo, or on site - it’s your choice!And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.With us, you’ll do meaningful work from Day 1. Our...

  • AR/Collections Specialist

    2 weeks ago

    Phoenix, Arizona, United States LHH Recruitment Solutions Full time

    Job OverviewLHH Recruitment Solutions is partnering with a construction company in Phoenix to fill a temporary AR/Collections Specialist position. This role is Monday-Friday 8am-5pm, fully in office, with potential for permanent employment.As a Collections/Accounts Receivable Specialist, you will be responsible for managing the accounts receivable process,...

  • Collections Specialist

    1 week ago

    Baltimore, MD, United States Creative Financial Staffing Full time

    Collections Specialist- Baltimore, MDAbout the Company and Opportunity:Our new client, a big name in the education industry, is looking for a seasoned collections specialist to help out with backlogDay to day tasks include working with the collections agency, generating and sending letters to students with outstanding accounts, and reconciling outstanding...

Lead Collections Specialist

2 months ago

Phoenix AZ United States Discover Financial Services Full time

Discover. A brighter future.

We offer 100% remote, combo, or on site - it’s your choice

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

We know you’re going to love it here Discover has an outstanding culture and the employee experience is fantastic
Our next classes start in October of 2024.
We are currently hiring for the following schedule:
•   1:30 PM - 10:00 PM EST  (Ohio)
•   11:30 AM - 8:00 PM MST (Utah,Arizona)
Note: Shifts are Monday - Friday with weekends as assigned.

What You’ll Do

  • Under general direction, responsible for servicing delinquent credit card accounts through varying contact channels (outbound, inbound, and digital messaging).

  • Minimizes losses to the company by assessing each customer situation to provide relevant payment options while strengthening the relationship with our customers.

  • Utilizes professional and influential communications to keep the goodwill of customers while securing payments.

  • Uses multi-tasking skills to handle back-to-back calls in a fast-paced call center environment.

  • Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

  • If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required. 

  • We’ll provide you with all the equipment you need Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service

How You’ll Do It

  • Reviews past due accounts and calls customer to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected.

  • Builds rapport with the cardmembers and works with customers to secure repayment on delinquent accounts.

  • Ensures compliance with company policies and procedures.

  • Handles difficult collection calls as determined by center management.

Qualifications You’ll Need

The Basics 

  • H.S. Diploma or GED

  • 2+ years Collections

  • 2+ years Advanced-level experience in customer service, detail orientation, professionalism, verbal communication, collections, negotiation, compliance, and system/computer fluency

  • 1+ years Working-level experience in listening skills

Bonus Points If You Have

  • 3+ years Collections

  • 2+ years Advanced-level experience in problem solving and influencing

  • 1+ years Working-level experience in decision making

#INDDFS

#ZRDFS

#Remote

#BI-Remote

A credit screening may be required for some roles within Discover Home Lending.

Application Deadline:

The application window for this position is anticipated to close on Sep-08-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $23.25 to $29.80. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave

  • Paid Time Off

  • 401(k) Plan

  • Medical, Dental, Vision, & Health Savings Account

  • STD, Life, LTD and AD&D

  • Recognition Program

  • Education Assistance

  • Commuter Benefits

  • Family Support Programs

  • Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.