Lead Retail Sales Associate

1 month ago

Oshkosh WI United States Asurion Full time
Job Description

Posting Title: Lead Retail Sales Technician (Electronics Repair)

Job Title: UBIF Lead Technician (UBF1032)

Our Lead Retail Sales Technician role has big-time impact If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.  

At uBreakiFix by Asurion, we don’t just assist our customers with technical issues — we provide a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.  

We take care of you (benefits/perks): 

  • Competitive hourly and incentive-based pay 
  • Generous medical, dental and vision benefits program 
  • 401(K) retirement savings plan with employer match 
  • Paid time off  
  • Tuition reimbursement  
  • Ongoing training to grow your skills 

As a Lead Tech, here’s what you can expect to do: 

We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. This role is responsible for overall store operations, creating a great customer experience within our retail stores, and developing and coaching our expert technicians. 

  • Perform repairs on all devices  
    • Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
  • Supervise, train and coach tech experts 
  • Stand in as store manager when needed  
  • Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs  
  • Ensure all work orders (WOs) are addressed by end of day (EOD) 
  • Oversee all buybacks and return material authorizations (RMAs) 
  • Manage back of house (BOH) and ensure new processes and procedures are followed 
  • Order and manage inventory  
  • Ensure PPE supplies are ordered and utilized, and safety standards are met 

Here’s what you’ll bring to the team:  

  • 1+ years of customer service/retail sales experience
  • 6+ months of smartphone repair experience or equivalent 
  • 1+ years of retail supervisory experience or equivalent (preferred)
  • High school diploma or GED (preferred) 
  • Inventory supervisory experience; inventory counts, live inventory management or equivalent 
  • Proficient in Microsoft Office with an emphasis on Excel 
  • Effective verbal and written communication skills  
  • Customer service skills 
  • Motivation to meet and exceed evolving key performance goals 
  • Technical, problem-solving, and organizational talents 
  • Ability to work flexible hours, including weekends and holidays 
  • Reliability and flexibility in difficult situations 
  • The ability to quickly adapt in an ever-changing environment  

Get to know us:
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

  • Retail Sales Associate

    4 days ago

    Oshkosh, Wisconsin, United States Michaels Arts and Crafts Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Michaels Arts and Crafts. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and meeting sales goals.Key ResponsibilitiesCustomer Service: Greet...

  • Retail Sales Associate

    2 days ago

    Oshkosh, Wisconsin, United States Michaels Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Michaels. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, building customer relationships, and creating a memorable shopping experience for our customers.Key ResponsibilitiesCustomer Service: Provide...

  • Retail Sales Associate

    28 minutes ago

    Oshkosh, Wisconsin, United States Michaels Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Michaels. As a key member of our store team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide a positive and...

  • Retail Sales Associate

    3 weeks ago

    Oshkosh, WI, United States Best Buy Full time

    As a Retail Sales Associate, youll be the face of Best Buy for everyone who visits our stores. Well train you with the skills and knowledge you need to confidently recommend the right tech products and solutions for each customer. By creating a great shopping experience and inspiring people with whats possible, youll help us enrich lives through...

  • Retail Sales Associate

    3 weeks ago

    Oshkosh, WI, United States Best Buy Full time

    As a Retail Sales Associate, you’ll be the face of Best Buy for everyone who visits our stores. We’ll train you with the skills and knowledge you need to confidently recommend the right tech products and solutions for each customer. By creating a great shopping experience and inspiring people with what’s possible, you’ll help us enrich lives through...

  • Retail Sales Associate

    5 days ago

    Oshkosh, Wisconsin, United States HomeGoods Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at HomeGoods. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention...

  • Retail Sales Associate

    5 days ago

    Oshkosh, Wisconsin, United States HomeGoods Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention...

  • Retail Sales Associate

    5 days ago

    Oshkosh, Wisconsin, United States Bath & Body Works Full time

    Job DescriptionJob Title: Retail Sales Associate - Outlet ShopperJob Summary:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Bath & Body Works. As a Retail Sales Associate, you will be the face of our brand, providing exceptional customer service and driving sales growth in our store.Key...

  • Retail Sales Associate

    2 weeks ago

    Rothschild, WI, United States Ollie's Bargain Outlet Full time

    THIS IS A NEW STORE COMING SOON TO Rothchild WIJoin our team and live the Ollie-tude!: (Ollie's Core Values).WE WILL CONTACT ALL APPLICANTS WITH DETAILS PRIOR OT THE HIRING EVENT.BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good...

  • Retail Store Associate

    1 month ago

    Lancaster, WI, United States PW Retail Foods LLC Full time

    Job DescriptionPosition OverviewKeep our communities fed.Our focus is simple but meaningful, from our distribution centers to our offices — every employee of C&S and their family of companies works to help feed local families, neighbors, and communities. Join our team as a Retail Store Associate, where your pivotal role ensures the smooth and efficient...

  • Supervisor Retail

    3 months ago

    Milwaukee, WI, United States SAS Retail Services Full time

    Full-Time Retail Supervisor- Overnight At our Company, we grow People, Brands, and Businesses! Our Retail Merchandising Team is seeking a competitive and ambitious Supervisor with proven experience managing and motivating associates, increasing sales, and merchandising. The Retail Supervisor is responsible for achieving and maintaining all client and...

  • Retail Sales Associate

    2 weeks ago

    Oshkosh, United States Best Buy Full time

    As a Retail Sales Associate, you’ll be the face of Best Buy for everyone who visits our stores. We’ll train you with the skills and knowledge you need to confidently recommend the right tech products and solutions for each customer. By creating a great shopping experience and inspiring people with what’s possible, you’ll help us enrich lives through...

  • Retail Sales Associate

    3 weeks ago

    Oshkosh, United States Best Buy Full time

    As a Retail Sales Associate, you’ll be the face of Best Buy for everyone who visits our stores. We’ll train you with the skills and knowledge you need to confidently recommend the right tech products and solutions for each customer. By creating a great shopping experience and inspiring people with what’s possible, you’ll help us enrich lives through...

  • Retail Sales Associate

    3 weeks ago

    Oshkosh, United States Best Buy Full time

    As a Retail Sales Associate, you’ll be the face of Best Buy for everyone who visits our stores. We’ll train you with the skills and knowledge you need to confidently recommend the right tech products and solutions for each customer. By creating a great shopping experience and inspiring people with what’s possible, you’ll help us enrich lives through...

  • Retail Sales Associate

    2 weeks ago

    Oshkosh, United States Best Buy Full time

    As a Retail Sales Associate, you’ll be the face of Best Buy for everyone who visits our stores. We’ll train you with the skills and knowledge you need to confidently recommend the right tech products and solutions for each customer. By creating a great shopping experience and inspiring people with what’s possible, you’ll help us enrich lives through...

  • Lead Sales Associate

    3 months ago

    Carlsbad, California, United States Perry Ellis International - Retail Full time

    ABOUT THE COMPANY: Perry Ellis is a clothing company of Menswear designer & retail chain featuring tailored apparel, from suits to casual wear & accessories. Perry Ellis’ passion and OPTIMISM for living life to the fullest is instilled in the culture, written into its history, and sewn into every product.   SUMMARY: The Lead Associate’s primary...

  • Sales Lead for Fabletics Retail

    7 days ago

    , FL, United States Fabletics Full time

    About the RoleFabletics is seeking a highly motivated and experienced Sales Lead to join our retail team. As a Sales Lead, you will be responsible for providing exceptional customer service, driving sales, and leading a team of sales associates to achieve sales goals.Key ResponsibilitiesCustomer Experience: Provide a best-in-class customer experience by...

  • Supervisor Retail

    2 months ago

    New Berlin, WI, United States SAS Retail Services Full time

    Full-Time Retail Supervisor- Overnight At our Company, we grow People, Brands, and Businesses! Our Retail Merchandising Team is seeking a competitive and ambitious Supervisor with proven experience managing and motivating associates, increasing sales, and merchandising. The Retail Supervisor is responsible for achieving and maintaining all client and...

  • Retail Sales Lead

    7 days ago

    , FL, United States Fabletics Full time

    About the RoleFabletics is seeking a highly motivated and experienced Sales Lead to join our retail team. As a Sales Lead, you will be responsible for providing exceptional customer service and driving sales growth in our retail stores.Key ResponsibilitiesCustomer Experience: Embody our brand culture and values, providing customers with a personalized and...

  • Retail Sales Lead Apparel

    3 months ago

    Oshkosh, United States DICK'S Sporting Goods Full time

    Job Description:At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.If you are ready to...