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Order Management Specialist
3 months ago
Order Management Specialist – Latin America
Charlotte, NC - On site
About Us:
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Job Summary:
The Order Management Specialist will manage the customer experience by handling and supporting all operational transactions for our Compression Technologies and Services business (CTS). They will coordinate the order flow activities across manufacturing sites to ensure we meet our commitments to the customer.
Responsibilities:
• Act as key liaison between assigned Channel Partners and operations to ensure timely delivery of goods.
• Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, etc.
• Develop and cultivate effective relationships with key accounts/distribution partners.
• Manage customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction.
• Manage Sales Order bookings / backlog in relation to dates / holds / quotes and P.O. errors. Provide high quality service through efficient use of all Oracle/CRM functionalities related to order fulfillment and relative to customer activity.
• Coordinate cancellation requests with supplier/customer to avoid any discrepancy / excess in inventory.
• Provide support and training to distributors on order entry application. Demonstrated ability to lead cross-functional projects and people without direct authority.
• Identify improvements by using IR Lean tools and methodology through MDI, 9-steps, RIEs.
Basic Qualifications:
• Bachelor’s Degree in Business, Finance, Marketing or Supply Chain preferred
• Minimum of 2 years higher education and /or 1-2+ year experience in customer facing role required.
• Being bilingual in Spanish is required, and being bilingual in Portuguese is a plus.
• Proficient in MS Office applications and experience with ERP.
• Experience in Salesforce preferred.
Key Competencies
• Strong experience in a customer facing role / previous exposure to the Service Industry preferred.
• Self-motivated, assertive individual, and teamwork oriented.
• Understanding of operations and the supply demand flow is beneficial.
• Problem solving: Demonstrates the ability to identify the most important elements that influence a problem and the ability to work through a series of operations to determine a logical solution. Uses rigorous logic and methods to solve difficult problems with effective solutions. Probes all fruitful sources for answers and doesn't stop at the first answers.
• Change agent: Questions accepted practices, develops creative approaches, mitigates resistance to change and encourages others to do the same to promote progress through change. Previous experience conducting training is an advantage.
• Customer Advocate: Cultivates strong, mutually beneficial customer relationships and works to earn the trust of the customer by ensuring that the company delivers value and acquires customer-driven insights to effectively address issues, needs and opportunities.
• Collaboration: Demonstrated ability to build strategic relationships within various levels of customer’s organization.
• Communication: Understands and communicates technical information. Writes and speaks clearly and succinctly in a variety of communication settings and styles.
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
What we offer:
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.
