Order Management Specialist

6 days ago


US Bridgewater NJ USA Adecco US, Inc. Full time
Job Title: Order Management Specialist

Adecco US, Inc. is seeking a highly skilled Order Management Specialist to join our team in Bridgewater, NJ. As an Order Management Specialist, you will be responsible for processing customer orders, answering inbound calls, and providing exceptional customer service.

Key Responsibilities:
  • Process customer orders and returns in a timely and accurate manner
  • Answer inbound calls from customers related to orders and provide resolution to their inquiries
  • Respond to and compose emails from customers related to orders
  • Manually enter orders into the system and release orders for delivery
  • Provide EDI maintenance, including SKU management, and resolve price holds
  • Review and process order discrepancies, including credits and returns
  • Adhere to internal controls and requirements
  • Communicate with customers, both internal and external, to ensure timely and accurate order fulfillment
Requirements:
  • MS Office Suite (Word, Outlook, Excel, PowerPoint) proficiency
  • Robust customer service skills, with a focus on customer-facing interactions
  • Experience in high-volume data entry and order processing
  • SAP experience is a plus
  • Excellent verbal and written communication skills
  • Ability to multitask and work in a fast-paced environment
  • Strong attention to detail and follow-up
Benefits:

Adecco US, Inc. offers a competitive hourly rate of $23.00 to $27.00 per hour, as well as a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs.

We are an equal opportunity employer and welcome applications from qualified candidates with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.



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