Rooms Operations Manager

2 weeks ago

Bethesda MD, United States Marriott Full time
Job Number 24151707
Job Category Rooms & Guest Services Operations
Location Bethesda Marriott, 5151 Pooks Hill Road, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

 

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

 

CORE WORK ACTIVITIES

 

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

 

Managing Property Rooms Operations Function(s)

• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

• Performs other duties, as assigned, to meet business needs.

 

Managing and Monitoring Activities that Affect the Guest Experience

• Understands the brand's service culture.

• Provides excellent customer service by being readily available/approachable for all guests.

• Strives to continually improve guest and employee satisfaction.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies that all team members meet or exceed all hospitality requirements.

 

Managing Profitability

• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

• Verifies that a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Strives to maximize the financial performance of the department.

 

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

• Celebrates successes and publicly recognizes the contributions of team members.

 

The salary range for this position is $59,000 to $77,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.  

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • Rooms Operations Manager

    2 weeks ago

    Bethesda, United States Marriott Full time

    Job Number 24151707Job Category Rooms & Guest Services OperationsLocation Bethesda Marriott, 5151 Pooks Hill Road, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office,...

  • Travel Nursing

    3 days ago

    Bethesda, MD, United States Supplemental Health Care Full time

    Supplemental Health Care is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Bethesda, Maryland. Specialty: OR - Operating Room ~ Start Date: ASAP ~ Shift: 8 hours, days ~ Employment Type: Travel As one of the largest Healthcare jobs placement agencies in the U.Supplemental Health Care has been partnering with RNs for more...

  • Travel Nursing

    3 days ago

    Bethesda, MD, United States Host Healthcare Full time

    Host Healthcare is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Bethesda, Maryland. Specialty: OR - Operating Room ~ Shift: 8 hours, days ~ Employment Type: Travel Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - Operating Room in Bethesda, MD. Why choose...

  • Operating Room Specialist

    1 week ago

    Bethesda, Maryland, United States Potomac Healthcare Solutions Full time

    Position Overview:Join our dedicated team as an Operating Room Specialist, where you will play a crucial role in surgical procedures and patient care. Key Responsibilities: - Ensure the operating room is prepared with the necessary equipment, instruments, and supplies tailored to the preferences of the surgical team. - Collaborate effectively with surgeons,...

  • Operating Room Technician

    2 weeks ago

    Bethesda, Maryland, United States Johns Hopkins Medicine Full time

    Position Overview:Johns Hopkins Medicine is seeking dedicated Operating Room Technicians to join our esteemed surgical team. This role is essential in ensuring a smooth and efficient surgical process, directly contributing to patient care and safety.Key Responsibilities:Assist the surgical team by preparing the operating room and ensuring all necessary...

  • Operating Room Assistant

    2 days ago

    Bethesda, Maryland, United States Johns Hopkins Medical Management Corporation Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Surgical Technician to join our team at Johns Hopkins Medical Management Corporation. As a Surgical Technician, you will play a critical role in ensuring the smooth operation of our operating rooms and providing exceptional patient care.Key ResponsibilitiesAssist the surgical team in preparing...

  • Operating Room Surgical Technician

    2 weeks ago

    Bethesda, Maryland, United States Johns Hopkins Medical Management Corporation Full time

    Position OverviewJohns Hopkins Medical Management Corporation is a prominent healthcare organization dedicated to providing exceptional medical services. We are currently seeking skilled Surgical Technicians to join our dynamic team.Work Schedule:13 Week ContractFull-time weekly hoursCompensation: $42-$45 per hourKey ResponsibilitiesAs a Surgical Technician,...

  • Operating Room Scrub Tech

    2 weeks ago

    Bethesda, Maryland, United States United Surgical Partners International Inc (USPI) Full time

    Position Overview: Under the general oversight of the Director of Perioperative Services and the direct guidance of a Registered Nurse, the Surgical Technician is tasked with delivering surgical scrub assistance during various minor and major surgical operations, contingent on individual proficiency.Essential Qualifications:High school diploma or...

  • Operating Room Nurse

    4 days ago

    Bethesda, Maryland, United States Supplemental Health Care Full time

    Job Title: Operating Room Nurse - Travel AssignmentWe are seeking a skilled Operating Room Nurse to join our team for a travel assignment in a hospital setting. As a travel nurse, you will have the opportunity to work in a new environment, gain new experiences, and enhance your skills.Job Summary:The Operating Room Nurse will provide care to patients...

  • Administrative Nurse Manager Operating Room

    6 days ago

    Silver Spring, MD, United States Clinical Management Consultants Full time

    A unique opportunity for a Registered Nurse seeking a business-focused leadership role as an Administrative Nurse Manager Operating Room is now available!  The Administrative Nurse Manager Operating Room will work alongside an innovative team at a Magnet designated hospital located in the heart of Washington D.C. With a future focused approach, this 300+...

  • Operating Room Technician III

    5 days ago

    Bethesda, Maryland, United States Johns Hopkins HealthCare Full time

    About the RoleWe are seeking an experienced Operating Room Technician III to join our team at Johns Hopkins HealthCare. As a key member of our surgical team, you will be responsible for providing high-quality patient care and support during surgical procedures.ResponsibilitiesAssist the surgical team in preparing patients for surgery, including setting up...

  • Dining Room Care Manager

    2 days ago

    Bethesda, Maryland, United States Sunrise Senior Living Full time

    About the RoleWe are seeking a highly skilled and dedicated Dining Room Care Manager to join our team at Sunrise Senior Living. As a Dining Room Care Manager, you will be responsible for providing exceptional dining and table services to our residents in the community's dining rooms and designated areas.Key ResponsibilitiesProvide dining service to...

  • Dining Room Care Manager

    1 day ago

    Bethesda, Maryland, United States Sunrise Senior Living Full time

    About the Role:Sunrise Senior Living is seeking a highly skilled and dedicated Dining Room Care Manager to join our team. As a Dining Room Care Manager, you will be responsible for providing exceptional dining and table services to our residents in the community's dining rooms and designated areas.Responsibilities:Serve as a role model in providing dining...

  • Registered Nurse Operating Room CVOR

    2 days ago

    Baltimore, MD, United States Clinical Management Consultants Full time

    An exciting opportunity to work at an acute care hospital in Maryland as the Registered Nurse Operating Room CVOR is readily available.  Now is your time to join a health system that is devoted to delivering exceptional inpatient and outpatient care to individuals throughout Maryland, Washington DC, and Virginia area. This health system continues to build,...

  • Housekeeping Operations Manager

    5 days ago

    Bethesda, Maryland, United States Congressional Country Club Full time

    About the RoleWe are seeking a highly motivated and experienced Housekeeping Supervisor to join our team at the Congressional Country Club. As a key member of our operations team, you will be responsible for overseeing the housekeeping functions and ensuring a clean, orderly, and attractive clubhouse and adjacent areas on campus.Key ResponsibilitiesSupervise...

  • Operating Room Surgical Specialist

    2 weeks ago

    Bethesda, Maryland, United States Johns Hopkins Medical Management Corporation Full time

    Position Overview:Johns Hopkins Medical Management Corporation is a prominent healthcare organization dedicated to providing exceptional medical services across various facilities. Our workforce is the cornerstone of our operations, fostering a collaborative environment where temporary staff are valued as integral members of our healthcare community. At...

  • Travel Nurse RN

    4 days ago

    Bethesda, Maryland, United States Fusion Medical Staffing-Nursing Full time

    Job Title: Travel Nurse RN - Operating Room PositionJob Type: Travel Nursing JobLocation: Bethesda, MarylandJob Description:Fusion Medical Staffing-Nursing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Bethesda, Maryland.Job Summary:We are looking for a skilled and experienced Operating Room Registered Nurse to join our team...

  • Room Attendant

    3 weeks ago

    Bethesda, United States Sage Hospitality Full time

    Why us?: Sage Hospitality Group is in search of a Room Attendant to join the Housekeepoing Team at the Embassy Suites by Hilton Bethesda. Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality! This Embassy Suites by Hilton is a gateway to Bethesda, Rockville and the lively...

  • Room Attendant

    5 days ago

    Bethesda, United States Sage Hospitality Full time

    Why us? Sage Hospitality Group is in search of a Room Attendant to join the Housekeeping Team at the Embassy Suites by Hilton Bethesda. Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality! This Embassy Suites by Hilton is a gateway to Bethesda, Rockville and the lively...

  • Room Attendant

    5 days ago

    Bethesda, United States Sage Hospitality Full time

    Why us? Sage Hospitality Group is in search of a Room Attendant to join the Housekeeping Team at the Embassy Suites by Hilton Bethesda. Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality! This Embassy Suites by Hilton is a gateway to Bethesda, Rockville and the lively...