Sales and Service Specialist

4 weeks ago

Lawrence MA United States Firestone Complete Auto Care Full time
Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Position Summary

The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required.

Responsibilities

Hybrid Role

  • Customer service, sales, customer issue resolution- 75%
  • Basic vehicle service tasks, Oil, tires, fluids- 25%
  • Store operations, opening/closing, inventory, displays- as needed basis

Growth and career development role

  • May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
  • Will learn all aspects of store operations and flex between front/back shop tasks
  • High School Diploma or equivalent
  • Valid automobile driver's license
  • Customer service and career growth mindset
  • Ability to complete required store education courses and modules required for this position
  • Ability to learn and perform basic vehicle service tasks
  • Ability to learn and operate store systems
Preferred Qualifications
  • 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
  • Previous consumer retail sales experience
  • Previous automotive experience a plus
  • Previous management/supervisory experience a plus
Our Crew Knows Benefits

Health benefits that start on day one of employment, for all of our full-time teammates:

  • Paid vacation and holidays
  • On-the-job training and company-funded ASE certifications
  • Tuition reimbursement program
  • 401(k) match
  • Vision and Dental Coverage
  • On demand pay (daily pay) program available
Our Values Give Back To You
  • Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
  • Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
  • Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

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