Lead Support Engineer

7 days ago

Plano TX, United States Cognizant Full time

Lead Support Engineer (Hybrid)

Cognizant is looking for a Lead Support Engineer and individual who develop schedules using Agile or Waterfall methodologies and that can design and document a project charter that includes scope, schedule, budget and risk management plan.

If you’re like us, you’ve got big ideas. At Cognizant, we’re exploring new ideas every day. We help industry leading companies reinvent their business models and innovate products that create new value—by connecting people with things, insights, and experiences. Cognizant Digital Engineering designs, engineers and delivers digital products and experiences that drive digital-first business models. We offer the most comprehensive digital engineering expertise and client-centric methodology for sustainable innovation.

Job Location: Plano, Texas

Responsibilities

  • Communicate with end-users (clients) and interact with technical teams
  • Troubleshoot end-users’ issues and determine the root cause of the issue - Troubleshoot and resolve complex technical issues, providing timely and effective solutions to ensure minimal disruption to the end-users
  • Providing data fixes to resolve backend data related issues
  • Provide detailed documentation for code-level defects
  • Lead sub-production upgrade activities for responsible applications
  • Learn end-to-end flow for new applications
  • Monitor applications, handle outages/maintenance/upgrade activities
  • Be pro-active and determine ways to improve application performance (infra and app specific)
  • Ensure the performance, quality, and responsiveness of applications by conducting thorough continuous monitoring/testing/code & infr0061 walkthrough
  • Provide technical guidance to the application team in case of issues determined during troubleshooting
  • Utilize AWS services and monitor key performance indicators to determine how the application is running
  • Stay updated with the latest industry trends and technologies, continuously improving skills and knowledge to enhance project outcomes

Required Qualifications

· Minimum 9+ years' experience

· Desired AWS Services Knowledge/experience – Cloudfront, Route53, Security, Certificate Manager, Logging, Lambda, S3, EC2 and other key services

· Grafana experience

· ServiceNow experience as an end-user as this will be the ticketing tool

· Database knowledge and expertise – SQL, DynamoDB, PostGre, SubProd data refresh, Data fixes

· Good expertise in NodeJS, Java, Angular (secondary)

· Very good troubleshooting and application support expertise as it requires app monitoring, outage handling, upgrade and maintenance activities including infrastructure level support handling

· Excellent communication skills – requires interaction with multiple teams, end-users, infrastructure point of contacts and pro-active communication with different teams

· Good problem-solving skills as this is primarily a lead support engineering position

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

.

Why Choose Cognizant?

It takes a lot to succeed in today’s fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams We stand out because we put human experiences at the core. Our associates enjoy robust benefits and training opportunities from our industry-recognized, award-winning Academy team. You will have access to hundreds of technical trainings to keep your skillsets fresh and have opportunities to acquire certifications in the newest technologies.

Apply Now

  • Lead Support Engineer

    1 week ago

    Plano, United States Cognizant Full time

    Lead Support Engineer (Hybrid) Cognizant is looking for a Lead Support Engineer and individual who develop schedules using Agile or Waterfall methodologies and that can design and document a project charter that includes scope, schedule, budget and risk management plan. If you’re like us, you’ve got big ideas. At Cognizant, we’re exploring new ideas...

  • Lead Support Engineer

    1 week ago

    Plano, United States Cognizant Full time

    Lead Support Engineer (Hybrid) Cognizant is looking for a Lead Support Engineer and individual who develop schedules using Agile or Waterfall methodologies and that can design and document a project charter that includes scope, schedule, budget and risk management plan. If you’re like us, you’ve got big ideas. At Cognizant, we’re exploring new ideas...

  • Lead Support Engineer

    1 week ago

    Plano, United States Cognizant Full time

    Lead Support Engineer (Hybrid) Cognizant is looking for a Lead Support Engineer and individual who develop schedules using Agile or Waterfall methodologies and that can design and document a project charter that includes scope, schedule, budget and risk management plan. If you’re like us, you’ve got big ideas. At Cognizant, we’re exploring new ideas...

  • Lead Support Engineer

    5 days ago

    Plano, TX, United States Cognizant Full time

    Lead Support Engineer (Hybrid) Cognizant is looking for a Lead Support Engineer and individual who develop schedules using Agile or Waterfall methodologies and that can design and document a project charter that includes scope, schedule, budget and risk management plan. If you're like us, you've got big ideas. At Cognizant, we're exploring new ideas every...

  • Lead SRE Engineer

    1 month ago

    Plano, TX, United States Cognizant Full time

    About Cognizant’s Digital Engineering Practice: At Cognizant Digital Engineering, a small cross functional team comprised of a Product Manager, an Architect, Full-Stack Developers, UI/UX designers and Big Data analysts builds higher quality software faster siloed individuals working independently. Small, nimble engineering teams generate collective...

  • Lead Electrical Engineer

    1 month ago

    Plano, Texas, United States Westwood Professional Services Full time

    Lead Electrical EngineerWestwood Professional Services, Inc. is seeking a highly skilled Lead Electrical Engineer to join our renewables team. As a key member of our electrical engineering team, you will be responsible for designing and leading the electrical engineering of commercial and utility-scale solar projects.Key Responsibilities:Manage the...

  • Engineering Lead

    1 week ago

    Plano, United States Adbakx Full time

    Title: Engineering Lead / Salesforce leadLocation: Plano, TX, OnsiteDuration: FulltimeSafe Agile trained with 7+ years of Experience.7+ years of hands-on experience with Salesforce Sales, Services and API Management & Lightning component with Excellent knowledge of SOA, ESB concepts. 3. Hands-on experience working in integrating Salesforce with Mule RTF and...

  • Engineering Lead

    1 week ago

    plano, United States Adbakx Full time

    Title: Engineering Lead / Salesforce leadLocation: Plano, TX, OnsiteDuration: FulltimeSafe Agile trained with 7+ years of Experience.7+ years of hands-on experience with Salesforce Sales, Services and API Management & Lightning component with Excellent knowledge of SOA, ESB concepts. 3. Hands-on experience working in integrating Salesforce with Mule RTF and...

  • SRE Lead

    4 weeks ago

    Plano, Texas, United States ValueLabs Full time

    Job Title: SRE Lead - Cloud EngineerJob Summary:We are seeking an experienced SRE Lead - Cloud Engineer to join our team at ValueLabs. The successful candidate will be responsible for building software to help operations and support teams with monitors and dashboards, participating in on-call support, and maintaining the support tickets without...

  • Lead Data Engineer

    4 weeks ago

    Plano, Texas, United States Capital One Full time

    About the Role:We are seeking a highly skilled Lead Data Engineer to join our team at Capital One. As a Lead Data Engineer, you will be responsible for designing, developing, and implementing technical solutions in full-stack development tools and technologies.Key Responsibilities:Collaborate with Agile teams to design, develop, test, implement, and support...

  • Lead Software Engineer

    1 week ago

    Plano, United States JPMorganChase Full time

    Job DescriptionJOB DESCRIPTIONDESCRIPTION:Duties: Design, develop and implement software solutions. Solve business problems through innovation and engineering practices. Involved in all aspects of the Software Development Lifecycle (SDLC) including analyzing requirements, incorporating architectural standards into application design specifications,...

  • Software Engineering Lead

    1 month ago

    Plano, Texas, United States Resource Informatics Group Inc Full time

    Job OverviewAs a seasoned software engineering lead, you will be responsible for driving the development of technical solutions across a full-stack of development tools and technologies. Your expertise in software engineering practices, such as pair programming, TDD, ATDD, CI/CD, and Refactoring techniques, will be essential in leading the craftsmanship,...

  • Lead Software Engineer

    4 weeks ago

    Plano, United States JPMorganChase Full time

    Job DescriptionJOB DESCRIPTIONWe have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.As a Lead Software Engineer at JPMorgan Chase within the Cyber Security & Technology Controls Architecture & Engineering Team, you are an integral part of an agile team that works to enhance, build, and...

  • Lead SRE Engineer

    1 month ago

    Plano, United States Cognizant Full time

    About Cognizant’s Digital Engineering Practice: At Cognizant Digital Engineering, a small cross functional team comprised of a Product Manager, an Architect, Full-Stack Developers, UI/UX designers and Big Data analysts builds higher quality software faster siloed individuals working independently. Small, nimble engineering teams generate collective...

  • Network Operations Lead Infrastructure Engineer

    6 months ago

    Plano, United States JPMorgan Chase & Co. Full time

    We are seeking an experienced leader in network engineering, site reliability engineering, or network operations who can lead our Network Rapid Response team in the resolution and avoidance of incidents to JPMC. This person will be responsible for the availability of the JPMC network and all customer network support, collaborating with a team of engineers...

  • Civil Engineering Project Lead

    4 weeks ago

    Plano, Texas, United States Westwood Professional Services Full time

    Civil Engineering Project LeadWe are seeking an experienced Civil Engineering Project Lead to join our renewable energy team at Westwood Professional Services, Inc.The successful candidate will be responsible for the overall direction, coordination, and implementation of civil engineering design on renewable projects, with a focus on Battery Energy Storage...

  • Electrical Lead Engineer for EV Charging

    4 weeks ago

    Plano, Texas, United States Westwood Professional Services Full time

    Electrical Lead Engineer for EV ChargingWestwood Professional Services is seeking an experienced Electrical Lead Engineer to join our EV Charging team. As the Electrical Lead Engineer, you will oversee the electrical engineering aspects of EV Charging Facilities and Energy Storage Projects. You will lead a team of engineers, review utility...

  • Lead Platform Engineer

    2 months ago

    Plano, United States Capital One Full time

    Plano 7 (31067), United States of America, Plano, TexasLead Platform EngineerDo you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who...

  • Lead SRE Engineer

    1 month ago

    Plano, United States Cognizant Full time

    About Cognizant’s Digital Engineering Practice: At Cognizant Digital Engineering, a small cross functional team comprised of a Product Manager, an Architect, Full-Stack Developers, UI/UX designers and Big Data analysts builds higher quality software faster siloed individuals working independently. Small, nimble engineering teams generate collective...

  • Lead SRE Engineer

    1 month ago

    Plano, United States Cognizant Full time

    About Cognizant’s Digital Engineering Practice: At Cognizant Digital Engineering, a small cross functional team comprised of a Product Manager, an Architect, Full-Stack Developers, UI/UX designers and Big Data analysts builds higher quality software faster siloed individuals working independently. Small, nimble engineering teams generate collective...