Lead Support Engineer

1 week ago

Plano, United States Cognizant Full time

Lead Support Engineer (Hybrid)

Cognizant is looking for a Lead Support Engineer and individual who develop schedules using Agile or Waterfall methodologies and that can design and document a project charter that includes scope, schedule, budget and risk management plan.

If you’re like us, you’ve got big ideas. At Cognizant, we’re exploring new ideas every day. We help industry leading companies reinvent their business models and innovate products that create new value—by connecting people with things, insights, and experiences. Cognizant Digital Engineering designs, engineers and delivers digital products and experiences that drive digital-first business models. We offer the most comprehensive digital engineering expertise and client-centric methodology for sustainable innovation.

Job Location: Plano, Texas

Responsibilities

  • Communicate with end-users (clients) and interact with technical teams
  • Troubleshoot end-users’ issues and determine the root cause of the issue - Troubleshoot and resolve complex technical issues, providing timely and effective solutions to ensure minimal disruption to the end-users
  • Providing data fixes to resolve backend data related issues
  • Provide detailed documentation for code-level defects
  • Lead sub-production upgrade activities for responsible applications
  • Learn end-to-end flow for new applications
  • Monitor applications, handle outages/maintenance/upgrade activities
  • Be pro-active and determine ways to improve application performance (infra and app specific)
  • Ensure the performance, quality, and responsiveness of applications by conducting thorough continuous monitoring/testing/code & infr0061 walkthrough
  • Provide technical guidance to the application team in case of issues determined during troubleshooting
  • Utilize AWS services and monitor key performance indicators to determine how the application is running
  • Stay updated with the latest industry trends and technologies, continuously improving skills and knowledge to enhance project outcomes

Required Qualifications

· Minimum 9+ years' experience

· Desired AWS Services Knowledge/experience – Cloudfront, Route53, Security, Certificate Manager, Logging, Lambda, S3, EC2 and other key services

· Grafana experience

· ServiceNow experience as an end-user as this will be the ticketing tool

· Database knowledge and expertise – SQL, DynamoDB, PostGre, SubProd data refresh, Data fixes

· Good expertise in NodeJS, Java, Angular (secondary)

· Very good troubleshooting and application support expertise as it requires app monitoring, outage handling, upgrade and maintenance activities including infrastructure level support handling

· Excellent communication skills – requires interaction with multiple teams, end-users, infrastructure point of contacts and pro-active communication with different teams

· Good problem-solving skills as this is primarily a lead support engineering position

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

.

Why Choose Cognizant?

It takes a lot to succeed in today’s fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams We stand out because we put human experiences at the core. Our associates enjoy robust benefits and training opportunities from our industry-recognized, award-winning Academy team. You will have access to hundreds of technical trainings to keep your skillsets fresh and have opportunities to acquire certifications in the newest technologies.

Apply Now

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