Field Service Technician

2 months ago

Memphis TN United States Aristocrat Gaming Full time
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you

We are seeking a passionate, customer-focused Field Service Technician to join our energetic team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will be an immediate value add to the organization by ensuring the seamless operation of our customer’s gaming facilities by providing timely and efficient technical support.

This is an entry-level position. You will complete a robust, hands-on, and virtual training program throughout your first 6 months.

What You'll Do

  • Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.

  • Perform routine maintenance on gaming machines.

  • Respond promptly to customer calls and emergency requests, prioritizing critical issues.

  • Complete Pre-Site Surveys, follow schedule, and perform service activities assigned.

  • Maintain inventory accuracy and follow parts inventory process.

  • Support customers with technical inquiries and documentation.

  • Report on trends, needs, and service challenges.

  • Review pre-install documents to determine which parts will be needed to complete the installation.

  • Gather and report accurately on service activities by utilizing field service management reporting tools.

  • Uphold high standards of professionalism, integrity, and customer service daily.

  • Self-direct and carry out day-to-day tasks with little direction.

  • Follow Aristocrat’s Safety Guidelines.

What We're Looking For

Required Qualifications

  • High school diploma, GED, or equivalent work experience.

  • At least 21 years of age.

  • Have a clean and valid driver’s license and maintain an insurable driving record.

  • Able to obtain gaming license as required (Gaming License requirements will vary depending on location. Upon hire, Aristocrat will assist with application, payment, and renewal).

  • Willing to do daily travel in assigned territory. Regional and national travel may be up to 30%.

  • Self-starter, flexible, adaptable, highly organized, and proactive.

  • Passion for technology and solving problems.

  • Able to remain calm in a fast-paced work environment, manage multiple priorities/projects, and meet deadlines.

  • Able to communicate effectively and in a constructive manner with customers and coworkers.

Preferred Qualifications

  • Experience as a slot technician, field service of technical products, or other diagnostic work.

  • Experience working in the field, being on call, and traveling for work.

  • Experience with electronics, mechanics, and troubleshooting

Physical Requirements

  • Can lift and move a minimum of 50 pounds.

  • Able to push up to 250 pounds with the assistance of moving equipment.

  • Able to climb and balance on ladders.

  • Have good manual dexterity, hand/eye coordination, and good eyesight.

  • Able to drive and operate a vehicle for extended periods.

Work Conditions

  • Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.

  • Operate a box truck safely and efficiently.

  • Work in a crowded, noisy, and smoking casino environment.

  • Travel with little or no notice and for possible extended period

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel ExpectationsUp to 75%

Pay Range$16.80 - $31.20 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

  • Field Service Technicians

    3 months ago

    Memphis, TN area, United States Austin Allen Company, LLC Full time

    Field Service TechniciansWages $30 - $45 / Hr. + Benefits + Company Truck + Cell Phone in the West TN / Memphis TN areaThis Industrial Maintenance company is growing and expanding their business. We are recruiting for Field Service Technicians who will focus on the customer providing high levels of service in the inspection, troubleshooting, and repair of...

  • Field Service Technician

    4 weeks ago

    , TN, United States TransForce Full time

    Job SummaryWe are seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, setting up, repairing, and maintaining vending, cooling, and/or fountain equipment at customer accounts.Key ResponsibilitiesDiagnose equipment problems and use judgment to determine the best course of action...

  • Electrical Field Service Technician

    4 weeks ago

    , TN, United States gpac Full time

    Job Title: Field Services Electrical/Electronics TechnicianGpac is partnering with a reputable manufacturer to seek a skilled Field Services Electrical/Electronics Technician. The successful candidate will travel to domestic and international customer sites to collect data and provide analysis reports. When not traveling, the technician will support the...

  • Field Service Technician

    1 week ago

    Mcminnville, TN, United States HCLTech Full time

    Title: Field Service TechnicianLocation: Tennessee (Stone River-Dekalb-Highlands-River Park)Employment Type: Full TimeMinimum Experience 1-3 Years of Field Services TechnicianAs a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has...

  • Field Service Technician

    4 weeks ago

    Memphis, Tennessee, United States Rittal LLC Full time

    Job Title: Field Service TechnicianWe are seeking a skilled Field Service Technician to join our team at Rittal LLC. As a Field Service Technician, you will be responsible for providing on-site customer support for climate control product installation, planned maintenance, repair, and service training.Responsibilities:Provide technical support to customers...

  • Field Service Technician

    3 weeks ago

    Memphis, Tennessee, United States Mazak Full time

    We are seeking a skilled Field Service Technician to join our team at Mazak. As a Field Service Technician, you will be responsible for installing equipment, training customers, and providing after-warranty service on CNC Lathes and Machining Centers.Key Responsibilities:• Install machines and accessories at customer sites, including assembly, leveling,...

  • Field Service Technician

    4 weeks ago

    Memphis, Tennessee, United States BRAMCO GROUP Full time

    Job Summary:The Field Technician will perform repair work on a wide variety of equipment, including complete machine overhauls and minor repairs. The technician will troubleshoot equipment problems, diagnose failures, and perform diagnostic functions. They will also disassemble machines, order parts, make repairs, and assemble machines. The Field Technician...

  • Field Service Technician

    3 weeks ago

    Memphis, Tennessee, United States Geeks on Site Full time

    Job DescriptionWe are seeking a skilled Field Service Technician to join our team at Geeks on Site. As a Field Service Technician, you will be responsible for providing premium quality computer repair and IT support services to our residential and small business customers nationwide.The ideal candidate will have a minimum of 2 years of professional...

  • Field Service Repair Technician

    4 weeks ago

    Memphis, Tennessee, United States STERIS Full time

    Job SummarySTERIS is seeking a skilled Field Service Repair Technician to join our team. As a Field Service Repair Technician, you will be responsible for performing basic to intermediate inspection and repairs on surgical instrumentation using grinding wheels, buffing wheels, and various hand and power tools. You will work in the field on a mobile repair...

  • Field Service Technician

    4 weeks ago

    Memphis, Tennessee, United States Canon U.S.A., Inc. Full time

    About the RoleWe are seeking a skilled Field Service Technician to join our team at Canon Solutions America, Inc. This is a customer-facing role that requires strong technical skills and excellent communication abilities.Your ImpactReport product failure trends and serviceability issues to management.Provide efficient and accurate field/shop/onsite...

  • Field Service Technician

    2 months ago

    Memphis, United States Aristocrat Gaming Full time

    Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we...

  • Field Service Technician

    4 weeks ago

    Memphis, Tennessee, United States Canon USA & Affiliates Full time

    About the RoleWe are seeking a skilled Field Service Technician to join our team at Canon Solutions America, Inc. As a key member of our service delivery team, you will be responsible for providing exceptional customer service and technical support to our clients.Your Key Responsibilities:Report product failure trends and serviceability issues to management,...

  • Field Service Technician

    4 weeks ago

    Memphis, Tennessee, United States Rittal North America LLC Full time

    About the RoleWe are seeking a skilled Field Service Technician to join our team at Rittal North America LLC. As a key member of our service network, you will provide on-site customer support for climate control product installation, planned maintenance, repair, and service training.ResponsibilitiesProvide on-site customer support for climate control product...

  • Field Service Technician

    4 weeks ago

    , TX, United States Schneider Electric USA, Inc Full time

    Join Our Team as a Field Service TechnicianSchneider Electric USA, Inc. is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will play a critical role in ensuring the smooth operation of our customers' electrical equipment.Key Responsibilities:Perform routine maintenance and repairs on electrical equipment,...

  • Field Service Technician

    4 weeks ago

    , TX, United States Glory Global Solutions Ltd Full time

    Job Title: Field Service TechnicianJoin GLORY Global Solutions Ltd as a Field Service Technician and be part of a team that provides top-notch service to our customers. As a Field Service Technician, you will be responsible for troubleshooting and repairing high-speed cash handling equipment, ensuring that our customers' operations run smoothly.Key...

  • Field Service Technician I

    6 months ago

    Memphis, United States NCR Voyix Full time $17 - $21

    TITLE: Field Service Technician IGRADE: 6POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are transferrable? Can you help us to provide best-in-class service? Do you want to work...

  • Field Service Technician

    4 weeks ago

    Memphis, Tennessee, United States Jobot Full time

    Job OverviewWe are seeking a skilled Field Service Technician to join our team. As a key member of our service department, you will be responsible for installing, repairing, and maintaining automated equipment at customer sites.Key ResponsibilitiesTravel to customer sites to perform preventative maintenance and repairs on automated equipmentUtilize...

  • Field Services Technician

    4 weeks ago

    , MO, United States Gahagan & Bryant Associates Inc Full time

    Professional Field Services TechnicianViroCon, a member of GBA Companies, is seeking a skilled Professional Field Services Technician to join our team.About the RoleWe are looking for a self-motivated and detail-oriented individual to work closely with our team of engineers and technicians to provide innovative solutions to our clients. As a Professional...

  • Field Service Technician

    1 month ago

    Salisbury, NC, United States Orion Talent Full time

    Position Details: Title: Field Service Technician Location: Salisbury, NC (30 minutes N. of Charlotte) Shift: M-F 8:00am-4:00pm Compensation: 72-80k +Provided company cell phone, laptop, and service truck Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401k Matching, Relocation) Travel: This plant there will be extensive...

  • Field Service Technician

    3 weeks ago

    Salisbury, NC, United States Orion Talent Full time

    Position Details: Title: Field Service Technician Location: Salisbury, NC (30 minutes N. of Charlotte) Shift: M-F 8:00am-4:00pm Compensation: 72-80k +Provided company cell phone, laptop, and service truck Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401k Matching, Relocation) Travel: This plant there will be extensive...