Graduate Employee-Academic Success Center-Welcome Desk
2 weeks ago
ST
Title:Graduate Employee-Academic Success Center-Welcome Desk
Employee Class:Student employee
College Work Study Position:No
Department:Academic Success Center
Division:Division of Academic Affairs
Hours per week:20
Preferred Student Classification:Master's and Doctoral Students
Nature & Purpose of Position:This role will support the Welcome Desk and service floor operations at the Academic Success Center under the general direction of the Student Success Operations Coordinator. The Welcome Desk Graduate Assistant will support and promote the services, programs, and initiatives of the Academic Success Center. This position will work one-on-one and in group settings to promote academic success, student engagement, personal development, and meaningful connections with SHSU Faculty, Staff, and resources.
Work Hours and Environment
In-person position at the Academic Success Center in the Newton Gresham Library. 20 hours per week. Monday-Friday 8:00-5:00 pm and Sunday 2-7pm
Job Responsibilities:
- Provide leadership at the Welcome Desk and on the service floor
- Assist Operations Coordinator with various administrative tasks
- Aid students with appointments and check-ins
- Assist with Campus Connect platform reporting
- Recommend and connect students to appropriate services
- Monitor ASC email account(s) as it pertains to service needs/requests
- Assist Coordinator and Specialist with service-related reporting and scheduling
- Train and develop returning and newly hired Welcome Desk Ambassadors
- Participate in appointment campaigns to support select services
- Communicate effectively with professional staff
- Triage and communicate with students alerted for academic support
- Collaborate with other departments to meet student needs
- Promote ASC services and programs at outreach events
- Attend training and staff meetings as scheduled
- Other relevant duties as assigned.
Required Skills:This position is very high in student contact and requires an individual who demonstrates the following:
- Strong ability to discuss difficult or sensitive topics while maintaining rapport and trust with students
- Skilled in Microsoft Excel
- Ability to be both consistent and flexible as circumstances occur
- Friendly, punctual, approachable, and passionate about student client success
- Strong problem-solving skills and willingness to seek consultation with supervisor(s)
- Works well in a team and on independent projects
- Effective time management & self-initiative
- Excellent oral and written communication skills
- Computer Skills (familiarity with Office 365 applications, Zoom, Teams, and Blackboard)
- Ability to present oneself in an appropriately personable and professional manner
04/29/2024
Contact Name & Title:Michelle Seagraves
Contact Phone:Contact Email:EEO Statement:Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code 51.215.
Annual Security and Fire Safety Report
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