Account Manager
3 weeks ago
Betty is a full-service creative agency on a mission to Do Things People Love. We are an idea-centric culture with world-class creativity, providing unique, in-depth understanding and expertise for every touchpoint in the consumer journey. Every action and decision we make manifests in this notion. Layered within this idea are the opportunities and responsibilities that allow us to practice what we preach.
The Account Manager position is a fast-paced and dynamic support role. Success comes by demonstrating a passion for ideas and a drive for making other people's jobs easier. This position requires the candidate to work a hybrid schedule.
Client Relationships
- Maintain effective working relationships with all client personnel who interface with the agency
- Ensure that agency work meets or exceeds client’s and agency’s quality standards, is presented in a professional manner, is delivered in a timely fashion and is kept within the client’s budget
- Become a recognized expert in the client’s business, including company business goals and objectives, products, markets, industry, distribution, etc.
- Working with manager, client and other agency departments, develop and write situation analysis, strategic guides, SWOT analysis, positioning analysis, marketing communications objectives, strategies and tactics and other strategic planning documents as necessary and appropriate to each client
- Develop clear, measurable goals and objectives for client programs and projects, as well as action plans for implementing strategies to measure the effectiveness of agency’s work
- Build client confidence in the agency, manage client expectations, ensure that client gets “no surprises” and ultimately accepts the agency’s strategic and creative work
- Ensure that agency avoids legal liability through proper claims substantiation, and by confidential treatment of proprietary client information
Communication
- Provide leadership to ensure all departments of the agency get written and verbal information and direction as needed to “get it right the first time” and to meet or exceed client’s quality, budget and delivery expectations
- Maintain written records of all directions, work orders, recommendations, meetings, etc., which result in client decisions or approvals, particularly authorizations to proceed with chargeable services
- Keep all members of account teams informed of client acceptance or objections to agency’s work
- Keep supervisor current on issues that may affect the client-agency relationship, especially any problems or indications of dissatisfaction with agency performance that may affect ability to meet or exceed revenue quotas
Business Development
- Continually be alert to opportunities to sell assigned clients additional Betty products and services or to penetrate new areas of the client organization
- Always be alert to any business development opportunities, collaborate with manager in qualifying prospect and planning a marketing strategy, maintain contact with assigned business development prospects and issue contact reports
- Lead and/or assist in the preparation and presentation of new business “pitches” as requested by manager
- Represent the agency’s mission, capabilities and goals accurately to assigned clients, business development prospects and other potential industry allies (i.e., vendors, peers, etc.)
- Take all appropriate actions to meet or exceed agreed-upon revenue goals
Financial/Administrative
- Review and approve proposals, estimates, job costs, invoices and credit memos, resolve any problems and ensure that client receives adequate explanation for any unexpected billings
- Take appropriate action to collect past due invoicing
- Record and review chargeable time, expenses and all other records and reports consistent with agency policies and procedures
- Adhere to Betty policies and procedures as outlined in the Betty Handbook
- Maintain high level of professionalism in all internal and external communication, including e-mail, voicemail, correspondence, etc.
- Record expenses and billable time completely and accurately on a weekly basis
- Perform other duties from time to time to meet the changing needs of the agency
SKILLS & EXPERIENCE:
- 3-5 years in marketing/marketing communications/advertising in agency or client organization (agency preferred), or equivalent
- Healthcare industry experience beneficial, but not required
- Demonstrated ability to handle high-stress situations with effective results
- Flexibility to work/communicate effectively with different types of people
- Strong client management, negotiation and troubleshooting skills
- Proficiency in Microsoft office software
- Excellent attention to detail
- Ability to deal with complex numerical situations
- Excellent written and interpersonal communication skills
- Demonstrated ability to organize, prioritize and multi-task
- Creative problem-solving and decision-making skills and excellent judgment
- Ability to work independently and as part of a team
Additional Company Information
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Drug-Free Workplace
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