Command Center Technician

1 week ago


Chicago IL United States TEKsystems Full time

TEKsystems is looking for IT Support Techs that will be responsible for the following:

- Taking calls from clinical lab staff on incidents

- Following a script to collect information on the incident and document into ServiceNow

- The team will then escalate and route these tickets to the appropriate Epic teams for further troubleshooting.

Our team will be responsible for 24x7 support. They will be broken out into three shifts:

First Shift: 6am-2:30pm

Second Shift: 2pm-10:30pm

Third Shift: 10pm-6:30am

Top Skills Details:

Customer service, ServiceNow, Help desk, beaker, Triage

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



  • Chicago, IL, United States TEKsystems Full time

    Command Center TechnicianOnsite, Van Buren-Chicago3-Week ContractTechnicalCustomer serviceServiceNowHelp DeskBeakerTriageTechnical DetailPrevious helpdesk or CSR experienceDocumenting tickets in ServiceNowGreat written and verbal communication**Nice to have** EMR system support (CSR or Technical)Job DescriptionWe are going live with a new healthcare / IT...


  • Chicago, IL, United States TEKsystems Full time

    Description:Client is going live on Epic Beaker across their three main hospitals on October 19th and they are in need of 20 resources to sit out of their command center and provie level 1 triage support. These resources will be responsible for: - Taking calls from clinical lab staff on incidents pertaining to the go-live. - Following a script to collect...


  • Chicago, United States Retail Business Services Full time

    Category/Area of Expertise: IT & Technology Job Requisition: 391457_external_USA-IL-Chicago Address: USA-IL-Chicago-300 South Riverside Plaza Store Code: Service Delivery - Incident & Escal (5145454) Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel...


  • Chicago, IL, United States TEKsystems Full time

    TEKsystems is looking for IT Support Techs that will be responsible for the following: - Taking calls from clinical lab staff on incidents- Following a script to collect information on the incident and document into ServiceNow- The team will then escalate and route these tickets to the appropriate Epic teams for further troubleshooting.Our team will be...


  • Chicago, United States TEKsystems Careers Full time

    *Description:* Our client is going live on Epic Beaker across their three main hospitals in mid-October and they are in need of several resources to sit out of their command center and provide level 1 triage support. *These resources will be responsible for: * - Taking calls from clinical lab staff on incidents pertaining to the go-live. - Following a...


  • Chicago, United States TEKsystems Full time

    *Description:* Our client is going live on Epic Beaker across their three main hospitals in mid-October and they are in need of several resources to sit out of their command center and provide level 1 triage support. *These resources will be responsible for: * - Taking calls from clinical lab staff on incidents pertaining to the go-live. - Following a script...


  • Chicago, United States TEKsystems Full time

    Description:Our client is going live on Epic Beaker across their three main hospitals in mid-October and they are in need of several resources to sit out of their command center and provide level 1 triage support.Responsibilities:Taking calls from clinical lab staff on incidents pertaining to the go-live.Following a script to collect information on the...


  • Chicago, United States TEKsystems Full time

    Description: Our client is going live on Epic Beaker across their three main hospitals in mid-October and they are in need of several resources to sit out of their command center and provide level 1 triage support. These resources will be responsible for: Taking calls from clinical lab staff on incidents pertaining to the go-live. Following a script to...


  • Bethesda, Maryland, United States, 20814 Marriott Full time

    Job Number 24105856Job Category Human ResourcesLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management  JOB SUMMARYThe Director, Command Center Communications will be responsible for the development and execution of Command Center...


  • IL-Chicago, United States GRIFOLS, S.A. Full time

    table.MiTabla { max-width: 1020px;!important Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders...


  • IL-Chicago, United States GRIFOLS, S.A. Full time

    table.MiTabla { max-width: 1020px;!important Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders...

  • Supervisor Nursing

    4 weeks ago


    Seattle, WA, United States Swedish Health Services Full time

    Description Supervisor Nursing - Command Center @ Swedish First Hill Full Time Variable Shift The Clinical Supervisor is accountable for assisting the Manager in the management of clinical and operational activities, and able to provide patient care. Participates with the Manager and peers in establishing and enforcing...

  • Supervisor Nursing

    4 weeks ago


    Seattle, WA, United States Swedish Health Services Full time

    Description Supervisor Nursing - Command Center @ Swedish First Hill Full Time Variable Shift The Clinical Supervisor is accountable for assisting the Manager in the management of clinical and operational activities, and able to provide patient care. Participates with the Manager and peers in establishing and enforcing...


  • Chicago, Illinois, United States Executive Jet Management, Inc. Full time

    Position: Pilot in Command - Challenger CL300Company: Executive Jet ManagementFocus Area: Flight CrewLocation: Chicago, IL, USAbout Executive Jet ManagementSince 1977, Executive Jet Management has been at the forefront of aircraft management and global jet charter services. As a part of NetJets, we benefit from the largest private aviation network, ensuring...


  • Chicago, Illinois, United States Executive Jet Management, Inc. Full time

    Position: Pilot in Command - Challenger CL300Company: Executive Jet ManagementArea of Focus: Flight CrewLocation: Chicago, ILAbout Executive Jet ManagementSince 1977, Executive Jet Management has been at the forefront of aircraft management and private jet charter services. As a subsidiary of NetJets, we benefit from the largest private aviation network...


  • Chicago, IL, US, 60638 Executive Jet Management Full time

    Title:  Pilot in Command Challenger CL300 Company:  Executive Jet Management Area of Interest:  Crewmembers Location:  Chicago, IL, US, 60638 Req ID:  14007 About EJM EJM has been a pioneer in...


  • , IL, United States GardaWorld Full time

    Global Command Center OperatorGardaWorld is seeking a highly skilled and experienced Global Command Center Operator to join our team. As a Global Command Center Operator, you will be responsible for coordinating and assisting with the direction and dispatching of an assigned team of security personnel to carry out daily protective operations.Key...

  • Guitar Technician

    2 weeks ago


    Medford, OR, United States Guitar Center Full time

    Why Guitar Center? Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support,...


  • Aromas, CA, United States Guitar Center Full time

    {"h1": "Guitar Center Repair Technician", "p": "At Guitar Center, we're passionate about music and committed to helping our customers find their sound. As a Repair Technician, you'll play a critical role in ensuring our customers' instruments are in top condition, whether it's a guitar, bass, or other stringed instrument.Your responsibilities will include: *...


  • Aromas, CA, United States Guitar Center Full time

    {"h1": "Guitar Center Repair Technician", "p": "At Guitar Center, we're passionate about music and committed to helping our customers find their sound. As a Repair Technician, you'll play a critical role in ensuring our customers' instruments are in top condition, whether it's a guitar, bass, or other stringed instrument.Your responsibilities will include: *...