Command Center Technician
1 week ago
TEKsystems is looking for IT Support Techs that will be responsible for the following:
- Taking calls from clinical lab staff on incidents
- Following a script to collect information on the incident and document into ServiceNow
- The team will then escalate and route these tickets to the appropriate Epic teams for further troubleshooting.
Our team will be responsible for 24x7 support. They will be broken out into three shifts:
First Shift: 6am-2:30pm
Second Shift: 2pm-10:30pm
Third Shift: 10pm-6:30am
Top Skills Details:
Customer service, ServiceNow, Help desk, beaker, Triage
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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