Retail Fraud Specialist I
2 weeks ago
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.
As a Specialist I in Fraud, you will receive approximately 80 – 100 inbound calls a day specifically regarding fraud on customer accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.
Job Responsibilities:
- Work in a call center environment that requires 100% phone-based customer interaction
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicate with customers in a metrics-driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
- Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
- Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma or GED required
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Call Center, Banking or Finance industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
-
Retail Fraud Specialist I
2 weeks ago
Tempe, United States JPMorgan Chase & Co Full timeJob DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.As a Specialist I in Fraud, you will receive approximately 80 – 100 inbound calls a day specifically regarding fraud on customer...
-
Retail Fraud Specialist I
6 days ago
Tempe, United States JPMorgan Chase & Co Full timeJob DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.As a Specialist I in Fraud, you will receive approximately 80 – 100 inbound calls a day specifically regarding fraud on...
-
Retail Fraud Specialist I
2 days ago
tempe, United States JPMorgan Chase & Co Full timeJob DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.As a Specialist I in Fraud, you will receive approximately 80 – 100 inbound calls a day specifically regarding fraud on customer...
-
Fraud Specialist
1 month ago
Minneapolis, MN, United States Park State Bank Full timeDescription:CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do!MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Fraud Specialist...
-
Credit Card Fraud Specialist I
6 days ago
Elgin, IL, United States JPMorgan Chase & Co Full timeJob DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.As a Credit Card Specialist I in Fraud, you will receive approximately 80 – 100 inbound calls a day specifically regarding fraud on...
-
Debit Card Fraud Case Specialist
2 days ago
Tempe, Arizona, United States U.S. Bank Full timeAbout the RoleAt U.S. Bank, we're committed to delivering exceptional customer experiences and protecting our customers' financial well-being. As a Debit Card Fraud Case Specialist, you'll play a critical role in ensuring the integrity of our customers' accounts and preventing financial losses.Key ResponsibilitiesInvestigate and resolve debit card-related...
-
Tempe, AZ, United States JPMorgan Chase & Co Full timeJob DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.Job Responsibilities: Work in a call center environment that requires 100% phone-based customer interactionDemonstrate excellent...
-
Wireless Fraud Specialist
3 weeks ago
Chandler, AZ, United States DISH Full timeCompany Summary EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar,...
-
Tempe, United States JPMorgan Chase & Co Full timeJob DescriptionJOB DESCRIPTIONAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.Job Responsibilities: Work in a call center environment that requires 100% phone-based customer interactionDemonstrate excellent...
-
First Party Fraud Analyst I-
4 weeks ago
Phoenix, AZ, United States USAA Full timeWhy USAA?At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. As a dedicated First Party Fraud Analyst I you will Individual contributor for the First Party...
-
Fraud Risk Investigator
4 weeks ago
Riverwoods, IL, United States Discover Financial Services Full timeDiscover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Credit Card Collections Specialist I
2 weeks ago
Tempe, AZ, United States JPMorgan Chase & Co Full timeJob DescriptionJOB DESCRIPTION At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist’s work is creative, exciting, and different every day. As a Specialist I in Collections, you will take a mix of inbound and outbound calls while collecting on overdrawn or...
-
Retail Loss Prevention Officer
2 weeks ago
Tempe, Arizona, United States Ross Stores Full timePosition Overview:As a Retail Loss Prevention Officer at Ross Stores, your primary responsibility will be to ensure the safety and security of our store environment.Key Responsibilities:Effectively reduce incidents of theft and fraud.Maintain a visible presence at store entrances and exits to deter potential theft.Exhibit a strong "command" presence by...
-
SAS in Walmart
1 week ago
Providence, RI, United States SAS Retail Services Full timeWhy us? SAS Retail Services is part of the largest retail services company in the US, working with major consumer brands in Walmart stores in your area. We display it, we move it, and we track it! Start building your career working with amazing people. Our on-the-job training will build your skills in category resets and product placement. If you like the...
-
Centralized Support Specialist I
2 weeks ago
Tempe, AZ, United States TEKsystems Careers Full time*Healthcare Call Center Representative * On-site Role in Tempe, AZ - M-F | $19.25 hour *Highlights:* M-F availability from 6a-8p Benefits of the role:*Opportunity to get experience within the healthcare fieldLarge, well known company with room for growthNecessary Experience/Skills:* • Minimum 1 year of high-volume contact center experience and minimum of...
-
Retail Sales Specialist
3 days ago
Tempe, Arizona, United States Advantage Solutions Full timeWe are seeking a highly motivated and detail-oriented Sales and Display Specialist to join our team at Advantage Solutions. As a Sales and Display Specialist, you will play a critical role in helping us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives.In this...
-
Retail Loss Prevention Specialist
1 week ago
Tempe, Arizona, United States Sephora Full timeJob ID: Position Overview: As a key member of our team, the Retail Loss Prevention Specialist plays a crucial role in safeguarding the assets of our store and ensuring a secure shopping environment for our customers.Employment Type: Hourly (Non-Exempt)Work Schedule: Full TimeRole Responsibilities:1. Monitor and analyze store activities to prevent theft and...
-
Product Owner I
3 months ago
Bethpage, NY, United States Bethpage Federal Credit Union Full timeBethpage has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation.Expected salary range for this position is $90,101 to $108,121 annually.Responsibilities Include:Develop a deep understanding of current...
-
Leather Retail Sales Specialist
2 weeks ago
Tempe, Arizona, United States Tandy Leather Factory Inc Full timePOSITION SUMMARY As a Retail Sales Specialist, you will serve as the friendly face of Tandy Leather, tasked with welcoming and assisting customers both in-store and via phone. Your role is vital in upholding the store's overall appearance and delivering outstanding customer service. We are looking for individuals who are enthusiastic, approachable, and...
-
Tempe, AZ, United States JPMorgan Chase & Co Full timeJob DescriptionJOB DESCRIPTION At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist’s work is creative, exciting, and different every day. As a Specialist I in Collections, you will take a mix of inbound and outbound calls while collecting on overdrawn or...