Senior Field Service Truck Technician
1 month ago
*TRAVEL REQUIREMENTS: *
* This position will be based in the field and require daily travel within assigned territories.
* Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses.
* Must be able to be insured by McNeilus
* 80% Travel
*YOUR IMPACT:*
These duties are not meant to be all-inclusive and other duties may be assigned.
* Monitor customer product readiness within the assigned territory to support diagnostics and repairs that the customer is unable to perform or resolve.
* Provide product orientation classes at customer locations for various products.
* Onsite at customer locations, diagnose and repair all issues related to equipment.
* Assist dealer service technicians with diagnosing and repairing, either on-site, on the phone, or via email.
* Follow up on repairs made to customer equipment, to ensure customer is satisfied.
* Troubleshoot customer concerns and develop best resolution.
* Lead and mentor other Field Service Technicians as required.
*BASIC QUALIFICATIONS:*
* High School Diploma or its equivalent.
* Three (3) or more years of relevant experience.
* Technologically Proficient- basic computer skills, Microsoft office. Ability to use smart phone.
* Good written/verbal communication and customer care skills
* Ability to read and understand schematics.
*STANDOUT QUALIFICATIONS:*
* Associates Degree in Diesel Equipment Technology or related field.
* Commercial Driver’s License (CDL).
* Experience in automotive, heavy trucks, or marine repair.
* Hydraulic/Pneumatic experience.
Job Type: Full-time
Pay: $32.00 - $40.00 per hour
Expected hours: 40 – 50 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Overtime
Ability to Relocate:
* Albany, NY: Relocate before starting work (Required)
Work Location: On the road
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