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Senior Field Service Truck Technician

3 months ago

Raleigh NC United States McNeilus Truck and Manufacturing Full time
The Senior Field Service Truck Technician will support the Oshkosh S-Series front discharge mixer product. This role will also be responsible for performing diagnostics and repairs at customer sites throughout the US and in some cases internationally for all products produced within their realm of expertise to ensure our products are repaired in a proper and timely manner to reduce any future issues. They may be responsible for traveling to customers sites within their assigned territory (truck end users) to perform in service operations and maintenance training to ensure customers know how to operate our equipment in a proper and safe manner.

*TRAVEL REQUIREMENTS: *
* This position will be based in the field and require daily travel within assigned territories.
* Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses.
* Must be able to be insured by McNeilus
* 80% Travel

*YOUR IMPACT:*

These duties are not meant to be all-inclusive and other duties may be assigned.
* Monitor customer product readiness within the assigned territory to support diagnostics and repairs that the customer is unable to perform or resolve.
* Provide product orientation classes at customer locations for various products.
* Onsite at customer locations, diagnose and repair all issues related to equipment.
* Assist dealer service technicians with diagnosing and repairing, either on-site, on the phone, or via email.
* Follow up on repairs made to customer equipment, to ensure customer is satisfied.
* Troubleshoot customer concerns and develop best resolution.
* Lead and mentor other Field Service Technicians as required.

*BASIC QUALIFICATIONS:*
* High School Diploma or its equivalent.
* Three (3) or more years of relevant experience.
* Technologically Proficient- basic computer skills, Microsoft office. Ability to use smart phone.
* Good written/verbal communication and customer care skills
* Ability to read and understand schematics.

*STANDOUT QUALIFICATIONS:*
* Associates Degree in Diesel Equipment Technology or related field.
* Commercial Driver’s License (CDL).
* Experience in automotive, heavy trucks, or marine repair.
* Hydraulic/Pneumatic experience.

Job Type: Full-time

Pay: $32.00 - $40.00 per hour

Expected hours: 40 – 50 per week

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Overtime

Ability to Relocate:
* Raleigh, NC: Relocate before starting work (Required)

Work Location: On the road