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IT Business Systems Analyst II
2 months ago
IT Business Systems Analyst II (Unified Communications Analyst )
Working TitleUnified Communications Analyst
Position Number001329
Full-Time Or Part-TimeFull Time
Time Limited PositionNo
Number of Vacancies1
DepartmentITS
Posting Number SHRA/EHRAEHRA (Non-Faculty)
Job CategoryProfessional
Hiring RangeCommensurate with Education and Experience
Overall Position CompetencyEHRA
Description of primary duties and responsibilitiesPrimary Purpose of the Organizational Unit:
The purpose of the Information Technology Services department is to provide the highest-quality technology-based services in the most cost-effective manner, to facilitate Fayetteville State University's mission as it applies to management, teaching, and learning, and to achieve the University's academic and administrative objectives as stated in the University's strategic plan.
Primary Purpose of the Position:This position will be responsible for supporting the university's unified communications systems for a broad range of customers, partners, and key stakeholders in administrative and academic units. It will also be responsible for engaging with callers to understand inquiries and issues and coordinating technical resources to provide timely, impactful resolutions that enable service delivery in alignment with the broader IT strategy.
Minimum Education And Experience RequirementsBachelor's degree in a discipline related to the area of assignment; or equivalent combination of training and experience; 2-4 years of experience. All degree must be received form appropriately accredited institutions.
Minimum Experience:Three (3) yearsMinimum Field of Expertise:
- Analytical skills, problem solving, ability to communicate complex ideas and present to peers.
- Experience Managing Microsoft Teams Phone.
- Demonstrated understanding of Microsoft PowerShell commands & scripting.
- Excellent verbal and written communication skills and a demonstrable ability to work with business partners, capture business requirements and translate them into technical solutions.
- Demonstrated understanding of SIP, SIP trunking, and SIP session border controllers (SBCs).
- Knowledge about Unified Communications / Collaboration industry standards & trends
- Understanding of SIP, VoIP, MPLS, VoIP, and other similar network technology protocols
- Microsoft 365 Certified: Teams Administrator Associate (MS-700)
- Microsoft 365 Certified: Enterprise Administrator Expert (MS-100, MS-101)
- Strong understanding of networks and related WAN/LAN technologies
- Good knowledge of Microsoft Office Products (Excel, PowerPoint, Outlook, etc.)
- Outstanding attention to detail and capacity to demonstrate continual learning.
- Good analytical and problem-solving capabilities.
- Excellent deductive and inductive reasoning skills.
- Strong interpersonal, verbal, and written skills.
- Ability to work both individually and with teams.
Preferred Qualifications
Preferred Experience:Five (5) yearsPreferred Field of Expertise:
- Proven experience in managing complex Microsoft Unified Communication and collaboration enterprise environments for large global enterprises.
- Demonstrated understanding of complex dial plans & call routing scenarios.
- Proven experience in deploying Microsoft Teams Rooms
- Experience in Information Technologies or other related areas with experience supporting Microsoft 365 applications.
- Solid understanding of UC, VOIP, SBCs, and MTRs.
- Strong understanding of TCP/IP and Network communications
Notice to Applicants:
Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase "see resume."
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.
Yes
Additional Information for Applicants:All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.
EEO StatementThis position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).
Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
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