General Manager

4 weeks ago


Hutchinson KS United States Westlake Hardware, Inc. Full time
About Ace Retail Holdings

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

Service, Passion, Respect, Integrity, Teamwork and Excellence

About Westlake Ace Hardware

Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:

Service, Passion, Respect, Integrity, Teamwork and Excellence

General Summary

The General Manager is responsible for ensuring superior customer service in their store. They must develop associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. They will also ensure compliance with effective inventory management and merchandising practices and all Westlake policies and procedures.

Essential Duties and Responsibilities

Customer Service
  • Provide positive representation of Westlake Ace Hardware.
  • Proactively assist customers in solving problems.
  • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
  • Provide a friendly, outgoing demeanor; work well with customers as well as associates.
  • Ensure all calls and pages are answered promptly, courteously and effectively.
  • Handle customer complaints. Work to resolve problems with the customer and have Westlake's best interest taken into consideration.
  • Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
  • Ensure a positive, professional and safe work environment for all associates.
  • Supervise the general operations of the entire store.
  • Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives.
  • Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.
  • Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
  • Ensure receiving, checking in, stocking of merchandise for the store is being done completely.
  • Responsible for maintenance of back stock levels.
  • Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
  • Provide assistance in the overall general maintenance of the store.
  • Ensure forklift operations and receiving is completed in a safe and efficient way.
  • Ensure weekly price changes are being completed.
  • Ensure monthly cycle counts and negative on hand reports are being completed.
  • Ensure signage is current in the entire store.
  • Provide a clean and orderly sales floor, including end caps and ad goods merchandised.
  • Ensure special orders and rain-checks are being completed properly.
  • Ensure ad signage and products are ready for the customers.
  • Perform all other duties as assigned.
Store Support Operations
  • Responsible for the P & L and other corresponding reports.
  • Assist District Manager with the budget process for sales and expenses.
  • Manage payroll and other controllable expenses.
  • Responsible for the implementation of Store Support programs.
  • Attend trade shows and seminars with company guidance.
  • Responsible for successful Loss Prevention, Safety and Internal Audits.
  • Assist with special projects within the district as set forth by the District Manager.
Hiring and Training of Associates
  • Conduct weekly management staff meetings.
  • Ensure effective training and development of all associates.
  • Recruit prospective associates for possible management positions throughout Westlake Ace Hardware.
  • Manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management.
  • Actively recruit and promote the advancement of Westlake associates.
Leadership
  • Become an integral part of the community in which you live and work through civic organizations and being community minded.
  • Challenge all associates to think of ways to better merchandise product, control expenses and increase sales.
  • Lead by example; be approachable by all associates and customers.
Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
  • SERVICE - Amaze our customers, our associates and our communities by delivering on our helpful promise.
  • PASSION - Showing our love for the work we do, our customers, and our associates.
  • RESPECT - A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
  • INTEGRITY - An authentic commitment to moral and ethical behavior.
  • TEAMWORK - Together we can achieve extraordinary things.
  • EXCELLENCE- A disciplined approach to achieve outstanding results through continuous improvement.
Minimum Skills, Requirements and Qualifications
  • High School or GED equivalent.
  • Must have previous retail management experience. Hardware experience preferred.
  • Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details

Starting at $50,000 / yr

Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:

Create Job Alert

Equal Opportunity Employer
Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

RequiredPreferredJob Industries
  • Customer Service

  • General Manager

    1 month ago


    Hutchinson, United States Westlake Hardware, Inc. Full time

    About Ace Retail Holdings Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. ...

  • General Manager

    4 weeks ago


    Hutchinson, United States Westlake Hardware, Inc. Full time

    About Ace Retail Holdings Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. ...

  • General Manager

    4 weeks ago


    Hutchinson, United States Westlake Hardware, Inc. Full time

    About Ace Retail Holdings Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. ...

  • General Manager

    2 months ago


    Hutchinson, KS, United States Westlake Hardware, Inc. Full time

    About Ace Retail Holdings Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. ...

  • General Manager

    7 days ago


    Merriam, KS, United States GardaWorld Security Services U.S. Full time

    Job Description:JOB SNAPSHOTJob Title: General ManagerLocation: Merriam, KSEnvironment: Corporate OfficePay Rate: $90,000 - $100,000 annual salary w/ monthly auto allowanceCompetitiveCar AllowanceBonus IncentiveGeneral Job Functions:Operational ManagementBusiness DevelopmentWho is GardaWorld?GardaWorld is the worlds largest privately-owned security services...

  • General Manager

    1 day ago


    Colby, KS, United States 247 Travel Stores Full time

    24/7 Travel Stores are locally owned and operated in the state of Kansas. We continue to grow with the help of our staff to provide the best customer service experience to our regular customers or customers just passing through. We value the lasting impression that could stay with our customers for a lifetime! Our compensation program was developed to share...

  • General Manager

    2 months ago


    Hutchinson, United States Westlake Hardware, Inc. Full time

    About Ace Retail Holdings Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. ...

  • General Manager

    2 months ago


    Hutchinson, United States Westlake Hardware, Inc. Full time

    About Ace Retail Holdings Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. ...


  • Independence, KS, United States Lancaster General Health Full time

    Summary Job Description LOCATION: Lebanon, PA HOURS: 40 hour per week, 1 evening shift per week, Saturday rotation OFFICE HOURS: Monday-Thursday 7:30am-8:00pm; Friday 7:30am-6:00pm; Saturday 7:30am-12:00pm Sign on bonus eligible POSITION SUMMARY: To provide nursing services to patients at a provider’s office. Patient care includes care to patients in...


  • Independence, KS, United States Lancaster General Health Full time

    Summary .8FTE - 32 hours a week. Monday-Thursday 730a-8p. Friday 730a-6p. Saturday rotation 730a-12p. No holidays or Sundays. No on-call rotation. 1 evening shift required a week. Job Description LOCATION: Lebanon, PA HOURS: 32 hour per week, 1 evening shift per week, Saturday rotation OFFICE HOURS: Monday-Thursday 7:30am-8:00pm; Friday...

  • General Manager

    4 weeks ago


    Ithaca, NY, United States Highmark Management Solutions Full time

    We are looking for a dedicated and experienced manager to fill our General Manager Position. We are looking for someone who is desiring a permanent home with a long term commitment. The job  details areas follows: The General Manager runs the shift when present barring other unforeseen meetings or interviews he may be conducting. The General Manager when...

  • General Manager

    7 days ago


    Hallsville, TX, United States MZS Enterprises Inc. Full time

    General Manager Direct and coordinate sales and distribution, formulate policies, staffing, purchasing, sales and promotion activities, operational records, security measures and procedural changes. 2 yrs. exp as General Manager or Management required. Mail resume: MZS Enterprises Inc.; Attn: M. Momin, 1694 FM 450 S., Hallsville, TX 75650.

  • General Manager

    3 months ago


    Topeka, KS, United States Westlake Hardware, Inc. Full time

    About Ace Retail Holdings Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. ...

  • General Manager

    3 months ago


    Liberal, KS, United States Westlake Hardware, Inc. Full time

    About Ace Retail Holdings Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. ...

  • General Manager

    4 weeks ago


    Topeka, KS, United States Westlake Hardware, Inc. Full time

    About Ace Retail Holdings Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. ...

  • General Manager

    1 week ago


    Topeka, KS, United States Westlake Hardware, Inc. Full time

    About Ace Retail Holdings Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. ...

  • General Manager

    1 week ago


    Topeka, KS, United States Westlake Hardware, Inc. Full time

    About Ace Retail Holdings Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. ...

  • General Manager

    2 months ago


    Boone, NC, United States Arby's Full time

    General Manager DescriptionIn a world full of quick service options, Arbys is seeking to be different and better. We want to be different for our customers and different for our employees. When you work at Arbys, it will be more than a job it will be a place that prioritizes your growth and development while having fun. We are proud of the food we serve,...

  • Retail Clerk

    2 weeks ago


    Hernshaw, WV, United States Little General Stores Full time

    Employer: Little General StoresPosition Overview: The Customer Service Representative is Little Generals primary customer contact. They perform all sales transactions, make sure the store is properly stocked, and share in the duties of keeping the store clean and safe. Must be minimum eighteen (18) years of age to sell tobacco, lottery products and...


  • united states Mass General Brigham Full time

    Mass General Brigham is seeking a Physical Therapist for a job in Weymouth Town, Massachusetts.Job Description & RequirementsSpecialty: Physical TherapistDiscipline: TherapyDuration: Ongoing20 hours per weekShift: 8 hours, daysEmployment Type: StaffAt Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to...