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Mgr Field Services

2 months ago

Phoenix AZ United States CSC Serviceworks Full time
The CSC ServiceWorks Story:

We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.

Overview:

Mgr Field Services Monday - Friday 

 

As a CSC Mgr Field Service you will manage the daily work activities of a team, including Field Service Technicians and Collectors in the troubleshooting,

repair, collection, and maintenance of Company-owned, rented, and/or leased equipment. Provide customer

support and respond to inquiries/requests as appropriate.

 

 

Key Job Responsibilities:

 

Service and Collections

· Monitor weekly and daily collection routes to ensure adequate coverage

· Manage weekly and daily service routes to cover case load, meet SLAs, and retain high value customers

· Review, analyze, and create reports to monitor performance

· Ensure staff completes safety trainings, and complies safety standards, regulations, and policies

· Perform ad-hoc collections work in the field (as needed basis)

 

Customer Support:

· Strengthen and maintain client relationships using multiple channels including in person, email, phone

· Represent the CSC brand by regularly visiting property managers to understand and solve their needs

· Provide customer service support, respond to inquiries, complaints, and requests as appropriate

· Monitor low net locations to assist in efforts to improve revenue

 

Inventory Management

· Manages and secures company assets including parts, inventory, vehicles, and machines at locations

· Oversee fleet maintenance to ensure ready supply of vehicles available for service

· Monitor vandalized locations and high-volume service call locations and work to improve performance

· Submit all billable service work and warranty/guarantees for parts on a timely basis

· Prepare billing to customers for parts as applicable

· Reconcile invoices for parts

 

Systems:

· Uses and understands systems, tools, and applications to manage work effectively

· Comfortable learning new technologies to drive efficiencies and accountability

 

Key Management Responsibilities:

· Recruit, hire, and onboard new team members while managing a team

· Delegate duties and assign/schedule work to meet deadlines

· Achieve annual financial objectives and monitors department level budgets

· Support employee development and provide training as needed

· Establish team and individual employee goals

· Manage employee performance to meet daily / weekly / monthly SLAs

· Authority to terminate or make a termination recommendation

· Implement, communicate, and maintain Company practices, policies, and procedures with team

· Train associates and onboard new hires

· Other duties assigned

 

 

 

Benefits & Perks:
  • Work Life Balance
  • 75% Employer Contribution to Medical, Dental, and Vision insurance
  • Health Savings Account with Employer Contribution
  • Year-round Work & Paid Training
  • Company Paid Life, Short-term, and Long-term Disability Insurance 
  • 401k with generous Company Match
  • Paid Time Off (PTO) & Holiday Pay
  • Flexible Spending & Health Savings Account
  • Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more 
  • Education Reimbursement Program
  • Paid employee Referral program
What we’re looking for:
  • Ability to pass pre-employment screening
  • Valid Driver's license
  • High School Diploma or equivalent; or 5-7 years related experience and/or training; or equivalent combination of education and experience
  • Associate’s Degree preferred
  • General knowledge of heating and cooling equipment, water heaters, pumps and boilers, building maintenance electrical, plumbing etc.

Required Knowledge, Skills, and Abilities:

  • Ability to communicate with clients, de-escalate issues, and find solutions
  • Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information to management and groups of employees
  • Ability to work with a variety of mathematical concepts
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret a variety of instructions
  • Strong Microsoft Office skills

 

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.