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Lead SDO Trainer

1 month ago

Coppell TX United States Staples, Inc. Full time

7:00am - 3:30pm/ Monday - Friday

Staples is business to business. You're what binds us together.


Our supply chain team is dedicated to meeting our customers' needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers' needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers.

Lead Trainers administer on-the-road, classroom, and safety training to new and existing drivers. They collaborate with leadership to ensure training programs meet the business needs. In this role, Lead Trainers will stay current with Standard Operating Procedures and policies to ensure training effectiveness. In addition, they will collaborate on new ideas to improve the training program, so it better prepares people for success. They will understand the need to be driven by results and be able to track how successfully training translates to quality and other metrics. Working closely with operational leadership to address and provide feedback on concerns and processes is a must. Conducting observations and evaluating others with respect to following SOPs, Smith Systems, and safety is our utmost priority so, in this role, we will look to you to ensure people employ safe work practices and embrace our safety culture. Lead Trainers are responsible for the onboarding of new drivers and remediation of existing drivers. When not onboarding a new hire, Lead Trainers will spend their time (based on business needs) evaluating and training existing drivers as well as performing the functions of a Driver - delivering product to customers.

What you'll be doing:

  • As a Lead Trainer, you will train and mentor new Drivers and assist in onboarding new hires
  • Perform on the job evaluations for all Drivers to ensure adherence to published SOP's
  • Travel to other fleet locations to perform training functions and assist with "train the trainer" opportunities
  • Provide feedback to location leaders on effectiveness of training, operational concerns, and processes
  • Ensure the adoption of safe work practices and reinforcement of our safety culture

What you bring to the table:

  • An ability to perform and understand driver operations
  • An ability to clearly communicate driver operations, processes, and procedures to others
  • An ability to work independently, demonstrate analytical thinking including mathematic skills and the ability to solve problems
  • An ability to work on a computer using Windows including Microsoft Word, Outlook, MS Teams, and Excel
  • An ability to communicate and collaborate with all members of the team, at all levels
  • An inclusive approach with your colleagues and customers to foster collaborative, issue resolution
  • Ability to travel as needed
  • An ability to ensure safe work practices
  • Ability to be certified in Smith Systems
  • Ability to be a safe and courteous driver who can navigate using a map and in all kinds of weather and road conditions
  • An ability to make sound decisions, be it driving, parking, safety related, and/or customer interaction related
  • An ability to use technology including GPS and mobile Proof of Delivery (POD) devices
  • An ability and willingness to maintain cleanliness of vehicle including performing pre-trip vehicle inspections and reporting any maintenance concerns
  • Must have excellent customer service and communication skills
  • Ability to clearly communicate processes and procedures
  • Ability to travel as needed
  • An ability to learn and utilize software applications including a working knowledge of Microsoft Office-specifically Word and Excel

What's needed- Basic Qualifications:

  • Minimum 1-year of truck driving experience (operating a 16ft or longer straight truck) or comparable driving experience
  • Must have a valid drivers' license with a driving record indicating a safe driving history acceptable to the company and maintain eligibility to drive a commercial motor vehicle under applicable laws and regulations
  • Pass a DOT physical and drug screen to the extent legally permissible
  • Must obtain a DOT medical card specific to the role
  • Must be able to work additional hours beyond scheduled shift; additional overtime hours will be required based on business needs and flexibility to work all shifts as needed
  • Ability to lift up to 70lbs, push and pull items weighing up to 400 lbs. with the assistance of hand carts/material handling equipment, and occasionally maneuver up to 130 lbs
  • Must be at least 21 years of age

What's needed- Preferred Qualifications:

  • High School Diploma/GED
  • At least (1) year related experience in on-the-road training of drivers
  • At least 6 months experience driving for Staples, Inc.
  • Previous exposure and/or knowledge of training best practices
  • Demonstrated previous adherence to SOPs
  • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

We Offer:

  • Competitive Pay: $25.95/ hour - $28.20/ hour, Based on Experience
  • Earn an extra dollar an hour with our performance pay
  • Receive a pair of work boots thru Zappos after 30 days. (A $140 value)
  • Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
  • Staples offers both Full-Time and Part-Time benefits. Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts
  • Company Match 401(k)
  • Physical and Mental Health Wellness programs, and more perks and benefits .