Patient Scheduling Coordinator
3 weeks ago
If you are a self-starter and eager to begin a career with a growing yet stable organization, apply online today
No medical experience? No worries We offer comprehensive training that will allow you to feel comfortable with thoroughly helping patients.
This is a full-time position, based out of our Corporate Headquarters located in Northbrook, Illinois.
Bilingual in English and Spanish, Russian or Greek highly preferred.
Responsibilities
Receive inbound retention calls from current customers in a multi-line call center environment
Accommodate scheduling needs of existing patients including future appointments
Make outgoing confirmation and follow up calls
Make outbound calls to patients to re-establish patient care
Use pivot/rebuttals for customer retention and acquisition
Educate customers on membership features, offerings, billing and charges to retain customer
Act with urgency to meet and resolve customers’ needs and problems
Demonstrate knowledge of services
Ensure customer issue follow-up is completed on time and accurately
Builds rapport and constructive and effective relationships.
Expediently handle all problems, issues, and challenges with professionalism
Additional duties as required
#INDM1
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