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HVAC Technical Service Specialist VI

2 months ago

Cleveland OH United States Cleveland Range Llc Full time
We are Convotherm We design, manufacture and supply best-in-class commercial combi steamer ovens for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As Technical Service Specialist, you will be responsible for providing technical support for incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues with supported equipment in the field.

MAJOR ACCOUNTABILITY:

Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer's location.
Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner.

KEY TASKS & RESPONSIBILITIES:

Provide technical assistance and service support for inquiries received, via phone or email from for Service Techs, Service agencies, Sales and customers.
Identify the source of inquiries received from for Service Techs, Service agencies, Sales and customers of the product brand.
Respond to routine correspondence requests for service assistance from for Service Techs, Service agencies, Sales and customers.
Maintain accuracy of computerized service records and files from for Service Techs, Service agencies, Sales and customers of the product brand.
Demonstrate initiative to educate yourself on product lines, service issues, and tools used in this area.

EDUCATION & EXPERIENCE:

Minimum of 1-year of HVAC experience in technical service, repair, maintenance or related service support.
HVAC certification is a plus.
Experience servicing Commercial Foodservice equipment is a plus.

SKILLS & ABILITIES:

Demonstrated problem-solving skills.
Work effectively with all levels of management and staff and internal/external service technicians.
Must have strong organizational and interpersonal communication skills.
Knowledge of company products is preferred.
Excellent working knowledge of MS Office.
Must be able to travel up to 5% of the time.
Ability to communicate well and with tact verbally and in writing.
Must be able to stand/walk/sit in an office environment for extended periods.

OUR BENEFITS:

We believe that our people our one of our most valuable assets. Thats why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

Competitive wage

Healthcare (medical, dental, vision)

401(k) savings plan

Wellness Program

Supplemental Health Plans

Employee Assistance Program

Training and Development

Tuition Assistance

Holiday Pay opportunities

Employee discounts

Paid Time Off (PTO)

On-the-job training and skills development

Basic Life Insurance

Leave Program

Employee Events and more

Convotherm, a Welbilt brand, is a leading manufacturer of a full range of combi steamer ovens, designed for reduced energy and water consumption, lower operating costs, and fast intuitive operation. Our facility based in supports our Convotherm brand, a division of Ali Group.

For more information about Convotherm, visit

To explore more Career opportunities at Welbilt, visit .

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.