Client Service Representative

2 weeks ago

Oklahoma City OK United States Swaim Serum Co Full time

Position Purpose

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

CSR Competencies

· Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.

· Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.

· Communicating: Conveying instructions to clients and teammates to ensure successful patient care.

· Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.

· Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.

· Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

 

Essential Responsibilities

· Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.

· Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.

· Processes cash, checks, charge card payments and credit account payments.

· Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.

· Assists in the updating of client/patient files, as needed.

· Prepares and sends client correspondence.

· Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.

· Performs a backup of the computer system on a regular basis, as directed.

· Performs and oversees the performance of posting daily business.

· Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.

· Answers incoming telephone calls applying proper telephone etiquette.

· Presents clients with medications, instructions, new client kits and any other take home items.

· Handles emergency situations with great care, patience, and following established clinic policies and procedures.

· Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

 

Requirements / Qualifications

· Full or part-time

· Ability to work on weekends

· High school diploma or equivalent

· Previous veterinary experience preferred

· Client satisfaction references preferred

· Practices OSHA safety techniques including proper PPE

 

 

Benefits Offered

· Paid time off

· Health insurance; dental insurance; vision insurance

· Retirement benefits or accounts

· Bonus incentive

· Flexible work schedules

· Career and professional development

· Employee Assistance Program

· Employee Referral Progra

  • Client Service Representative

    5 days ago

    Oklahoma City, OK, United States Swaim Serum Co Full time

    Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception...

  • Client Service Representative

    1 month ago

    Oklahoma City, United States Vcacareers Full time

    **Client Service Representative** Category: Hospital Client Service Location: East Harwich, MA, US **Job Description:** Job Description: Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service...

  • Client Service Representative

    2 weeks ago

    Oklahoma City, United States Vcacareers Full time

    **Client Service Representative**Category: Hospital Client ServiceLocation: East Harwich, MA, US **Job Description:**Job Description: Client Service RepresentativeWe are seeking an experienced Client Service Representative to join our team.At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our...

  • Client Services Representative

    3 weeks ago

    Oklahoma City, United States Summit Financial Group, Inc. Full time

    JOB SUMMARY/ORGANIZATIONAL IMPACT:The Client Service Representative I is a strategic support position for the Benefit Department and is an important point of contact for our clients. The Client Service Representative I position must be highly responsive to client requests and be able to proactively identify client issues.ESSENTIAL JOB FUNCTIONS:Answer phone...

  • Client Services Representative

    1 week ago

    Oklahoma City, United States Summit Financial Group, Inc. Full time

    JOB SUMMARY/ORGANIZATIONAL IMPACT: The Client Service Representative I is a strategic support position for the Benefit Department and is an important point of contact for our clients. The Client Service Representative I position must be highly responsive to client requests and be able to proactively identify client issues. ESSENTIAL JOB FUNCTIONS: Answer...

  • Client Services Representative

    3 weeks ago

    Oklahoma City, United States Summit Financial Group, Inc. Full time

    JOB SUMMARY/ORGANIZATIONAL IMPACT:The Client Service Representative I is a strategic support position for the Benefit Department and is an important point of contact for our clients. The Client Service Representative I position must be highly responsive to client requests and be able to proactively identify client issues.ESSENTIAL JOB FUNCTIONS:Answer phone...

  • Client Services Representative

    3 weeks ago

    Oklahoma City, United States Summit Financial Group, Inc. Full time

    JOB SUMMARY/ORGANIZATIONAL IMPACT:The Client Service Representative I is a strategic support position for the Benefit Department and is an important point of contact for our clients. The Client Service Representative I position must be highly responsive to client requests and be able to proactively identify client issues.ESSENTIAL JOB FUNCTIONS:Answer phone...

  • Client Service Representative

    2 weeks ago

    Oklahoma City, United States Swaim Serum Co Full time

    Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception...

  • Client Service Representative

    2 weeks ago

    Normal, IL, United States SmartVet Mobile Veterinary Service Full time

    About  Open since November 2011, SmartVet offers the services and quality of a typical veterinary practice but the experience is simplified by bringing it all to your home. Coming into your home allows us to perform veterinary services in the most comfortable environment for your pets. We also strive to implement pet friendly techniques that are beneficial...

  • Client Service Representative

    2 weeks ago

    OKLAHOMA CITY, United States Swaim Serum Co Full time

    Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception...

  • Client Service Representative

    7 days ago

    Oklahoma City, United States Swaim Serum Co Full time

    Job DescriptionPosition PurposeReporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice...

  • Client Service Representative

    7 days ago

    Oklahoma City, United States Swaim Serum Full time

    Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception...

  • Client Service Representative

    1 month ago

    Oklahoma City, United States Heartland Veterinary Partners Full time

    Position PurposeReporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception...

  • Client Service Representative

    6 days ago

    Bixby, OK, United States Southside Veterinary Clinic Full time

    About Southside Veterinary Clinic The Southside Veterinary Clinic has been in business since June of 1982, serving Bixby, Broken Arrow, Glenpool, Haskell, Jenks, Mounds, and the surrounding communities.​​​​​​​ Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to...

  • Veterinary Client Service Representative

    2 weeks ago

    Oklahoma City, United States Neel Veterinary Hospital Full time

    Job DescriptionJob DescriptionDescriptionNeel Veterinary Hospital is now hiring for a full-time Veterinary Client Service Representative to join our team!We search for friendly, outgoing, customer-service centered individuals who are excited to learn and work well in a fast-paced environment. Some of the responsibilities you will own in this role:Provide...

  • Client Service Representative

    5 days ago

    Bixby, OK, United States Southside Veterinary Clinic Full time

    About Southside Veterinary Clinic The Southside Veterinary Clinic has been in business since June of 1982, serving Bixby, Broken Arrow, Glenpool, Haskell, Jenks, Mounds, and the surrounding communities.​​​​​​​ Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to...

  • Client Service Representative

    4 weeks ago

    Pearl City, United States VCA Animal Hospitals, Inc. Full time

    Client Service Representative. Front Office Staff. Receptionist Location: 98-1254 Ka?ahumanu St, Pearl City, HI 96782 Join our VCA Family & Oahu Veterinary Specialty Center Team! ABOUT US:Opening in 1997 as a small two doctor practice working normal Client Service, Representative, Service, Hospital, Animal Care, Retail, Client, Animal

  • Customer Service Representative

    2 weeks ago

    Oklahoma City, United States D3S Service Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceEmployee discountsHealth insurancePaid time offVision insuranceLocation: 501 N Meridian Ave #108 Oklahoma City, OK 73107Position Type: Full-timeCompany Overview:D3S Service is a dynamic appliance repair company dedicated to providing exceptional products/services and ensuring customer satisfaction. We...

  • Client Service Representative

    4 weeks ago

    Cooper City, United States VCA Animal Hospitals Full time

    Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable...

  • Client Service Representative

    24 hours ago

    Scottsdale, AZ, United States Alera Group Full time

     Benefit Commerce Group, an Alera Group company, is seeking multiple personable and talented Client Service Representatives for new hybrid employee benefits opportunities based out of their Scottsdale, AZ office location! Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team...