Director, Commercial Accounts

21 hours ago


Sunnyvale CA, United States Figure Full time

Figure is an AI Robotics company developing a general purpose humanoid. Our humanoid robot, Figure 02, is designed for commercial tasks and the home. We are based in Sunnyvale, CA and require 5 days/week in-office collaboration. It’s time to build.This role will require some travel to customer sites in the U.S. The Director of Commercial Accounts will be responsible for commercial sales and account management. Figure’s current commercial strategy is to take very few customers and grow sales into these customers (rather than taking many customers, with few sales per customer). Therefore, the Director of Commercial Accounts must have a deep relationship with and understanding of Figure’s few customers to always ensure success with those Customers and grow sales over time. Responsibilities: Responsible for all commercial sales and account managementIncludes deep relationship building with Figure’s customersEnsuring customer satisfaction at all timesUnderstanding customer needsOwning all communication with customer Achieving sales quotasResponsible for winning new customers and growing sales into existing customersMust understand highly technical robot development and deployment process and communicate this effectively to customerIncludes bi-weekly formal updates to customers about their respective programsMust be able to negotiate technical, legal, and business terms with customers on a regular basisOccasional travel to customer site Requirements: 10+  years in sales or account management rolesGreat communicatorAbility to understand and communicate details of highly technical robotic program to customerUnderstands client managementMust have presentation skillsAbility to negotiate and be persuasive Bonus Qualifications: Experience with legal contractsExperience with technical negotiationEngineering or robotics background 



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