Senior Director, Commercial Operations

2 days ago

San Francisco CA United States Pacira BioSciences. Full time
About Pacira
Pacira BioSciences, Inc. is a leading provider of non-opioid pain management and regenerative health solutions dedicated to improving outcomes for health care practitioners and their patients. Our in-depth knowledge of non-opioid pain management, coupled with our passion for advancing patient care, drives our commitment to providing solutions that address unmet medical needs and improve clinical results.

Why work with us?
Rarely do you have an opportunity to do work that really matters. What drives us is our mission. What makes us successful are our people. At Pacira, you are part of an inclusive culture that fosters collaboration, growth, and innovative thinking - a place where you can make an impact and help change the standard of care in non-opioid pain management. Be part of our movement, let’s pursue excellence together.

Summary:
The Sr. Director, Commercial Operations will be responsible for providing the link to connect Product & Customer Strategy, Analytics, and Operational needs into pull through via Operational Excellence know-how in order to support an expanding portfolio. This role will create and manage project plans and manage day-to-day interactions with internal Commercial customers, Commercial Analytics & Customer Strategy team members. The incumbent will be expected to deliver within the constraints of scope, quality, time, and cost, as well as complete automation solutions across functional teams.

Essential Duties & Responsibilities:
  • Lead Development of Sales Operations inclusive of resourcing, system utility, and end-user applicability to ensure key reporting dynamics & metrics are in place for internal & external users.
  • Responsible for building strategic plans and project plans to drive requirements gathering and analysis in order to provide high quality and detailed business requirements that ensure alignment with Commercial end-user needs.
  • Oversee implementation of Veeva CRM business requirements and document, manage and implement system change requests via internal resources.
  • Support the Sales Operations administrative and project management functions encompassing the build-out and streamlining of Field Sample management and/or Fuel Card maintenance.
  • Play a strategic role in support of Marketing and Field Sales conferences, oversight of sales force alignments & execution.
  • Function as a team and organizational expert in Commercial Operations inclusive of CRM, BI, and Sales Force operations.
  • Plan and establish after go-live activities and ongoing support, including develop and deliver training and support programs for all user groups.
  • Manage internal and external resources engaged in the development and support of Commercial Operations activities and systems.
  • Maintain industry & application delivery knowledge, objectively understand and evaluate the capabilities of tools and technologies to recommend potential solutions.

Supervisory Responsibilities:
This position will have direct reports.

Interaction:
The incumbent will work closely with Marketing, Sales, HSA, MA, CCO, Medical, Finance, Trade Operations, Commercial Analytics, and other functions.

Education and Experience:
  • Bachelor’s Degree in business, marketing, operations or other related fields; Master’s Degree is a plus.
  • 10+ years of experience in Pharmaceutical or related industry with business operations, analytics, field operations, and/or consulting.
  • Experience in the hospital segment and with surgical-based products is a plus.
  • Prior experience and knowledge of CRM and Business Intelligence application tools and support.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Knowledge, Skills, and Abilities:
  • Excellent written and verbal English communication skills.
  • Solid conceptual thinking – ability to analyze large amounts of information, extract insights, and prepare project plans.
  • Strong collaboration and teamwork needed to partner with peers on interdepartmental initiatives.
  • Demonstrated excellence in project management and effectively managing multiple projects/priorities.
  • Demonstrated knowledge of IT processes including User Requirements gathering, Incident Management, Change Management, Problem Management.
  • Ability to articulate complex concepts to audiences of varying perception levels.
  • Strong knowledge of best practices for user interface design.
  • Experience with managing various project management initiatives across a Commercial Operations platform.
  • Highly proficient in MS Office applications Word, Excel, PowerPoint, MS Project.
  • Demonstrated understanding in SFDC, Veeva, or other CRM systems; SFDC and Veeva Certified Administrator considered a plus.
  • Prior experience managing large scale Commercial, Sales, or Trade/Contracting operations projects and outputs preferred.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, move between spaces, reach with hands and arms and stoop. Close vision and the need to focus on computer screen, use of hands, fingers and wrist to type on keyboard and manipulate mouse. Will need to lift and move items weighing up to 20 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work setting is consistent with a typical pharmaceutical office environment with offices and cubicles. Position requires travel, as needed, to attend and train customer-facing personnel.

Benefits:
  • Medical, Prescription, Dental, Vision Coverage
  • Flexible Spending Account & Health Savings Account with Company match
  • Employee Assistance Program
  • Mental Health Resources
  • Disability Coverage
  • Life insurance
  • Critical Illness and Accident Insurance
  • Legal and Identity Theft Protection
  • Pet Insurance
  • Fertility and Maternity Assistance
  • 401(k) with company match
  • Flexible Time Off (FTO) and 11 paid holidays
  • Paid Parental Leave

The base pay range for this role in San Francisco, California is $209,000 per year to $270,000 per year. The range is what we reasonably expect to pay for this role, considering a wide range of factors.#J-18808-Ljbffr

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