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IT Support Technician

2 months ago

Indianapolis IN United States Brooksource Full time
*IT/OT Support Technician*

*Location:* Indianapolis (On-Site)

*Position Type:* 5-6 Month Contract

*Hourly Rate:* $40/hr

*Industry: Pharmaceutical Manufacturing*

Our client is a leading pharmaceutical manufacturing organization dedicated to advancing healthcare through innovative solutions. We are looking for (2) highly skilled IT/OT Support Technicians for a 6-month engagement with an opportunity to extend.

This is a great opportunity to build your expertise in a pharmaceutical manufacturing environment and take on additional projects & responsibilities.

*Key Responsibilities:*
* Perform technical requirements analysis of workstation infrastructure design to meet the specific needs of a pharmaceutical manufacturing environment.
* Install and configure workstation hardware, software, and any additional peripherals to ensure optimal performance and compatibility.
* Provide qualified infrastructure platforms that support the diverse needs of the organization.
* Create automation scripts to streamline processes and minimize the need for manual intervention. This includes tasks such as patching, software installs and removals, and system reboots.
* Train end users on the operations of new equipment, workstation software, networking, and related technologies.
* Diagnose and resolve issues related to platforms including Citrix, RealVNC, VDI, Linux, iGel technology, Windows XP/7/10/11 OS, workstation hardware, and networking protocols.
* Serve as a consultant for questions regarding infrastructure, compatibility, backup, and configuration issues.
* Provide strategy and recommendations for immediate and future upgrades of hardware and software applications.
* Perform application and operating system upgrades for lab and automation systems, providing supporting documentation for validation and testing of upgrades.
* Assist with the validation of new and existing systems by providing technical design information to ensure GMP data integrity.
* Execute deployment tasks via automation using tools like PDQ Deploy.

*Qualifications:*
* 2-3 years of experience in workstation infrastructure design and management.
* Proficiency in scripting languages for automation (e.g., PowerShell, Python).
* Strong knowledge of Citrix, RealVNC, VDI, Linux, iGel technology, Windows OS, and networking protocols.
* Experience with pharmaceutical manufacturing environments and GMP compliance is a plus.
* Excellent problem-solving skills and attention to detail.
* Strong communication and interpersonal skills for user training and consultation.

Job Type: Contract

Pay: From $40.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* Monday to Friday

Experience:
* Windows: 1 year (Preferred)

Ability to Commute:
* Indianapolis, IN (Required)

Ability to Relocate:
* Indianapolis, IN: Relocate before starting work (Required)

Work Location: In person