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Member Experience Generalist

4 months ago

Phoenix AZ United States AAA Northern California, Nevada & Utah Full time

JOB DESCRIPTION

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits Medical, Dental, Vision, wellness program and more
  • Paid Holidays
  • Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program
Additional Details: Competitive hourly base + commissions

.

Summary
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
A Member Experience Generalist develops internal relationships and utilizes all branch resources to support branch Team Members while playing a critical role in ensuring delivery of legendary Member experience.

*This is an onsite role at the Phoenix 7th Street Branch.*
Essential Functions
Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members.
Coordinates work flow and resources in a well-planned organized manner.
Supports Manager and Team Lead in providing consistent communication and messaging.
Supports Team Engagement, and Community Impact participation.
Pulls and distributes sales reports for tracking and performance measurement.
Assumes office administrative and operational duties in absence of Manager or Team Lead.
Provides feedback to Team Lead and/or Manager to assist in overall process improvement that supports strategy.
Knowledge/Skills Abilities
Demonstrated track record of successful business decision making, planning, and problem solving.
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue.
Outstanding sales and Member service skills and the ability to transfer these skills to others.
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides).
Education & Experience / Licenses & Certification
High school diploma or GED required
Valid Driver's License required
Current P&C License or the ability to obtain a P&C License required. Insurance industry knowledge preferred

The ability to obtain Arizona MVD certification (RACF) required. Previous MVD experience preferred
2-3 years Supervisory experience required
Work Environment/Physical Requirements
Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

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