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Lead Server

1 month ago

Yakima WA United States Terraces at Summitview - a HumanGood community Full time

The Lead Server's day-to-day work includes routinely setting up, clearing and cleaning and resetting dining room. You would be taking menu orders and serving residents and guests meals in a timely and gracious manner. You will be providing quality customer service to residents and guests.

Pay: $21.28-26.30/hr depending on experience

Part Time Schedule: 3:30 PM - 7:00 PM, Rotating Shifts
Must be available to work weekends

Job Duties:

  • Training newly hired servers;
  • Oversight of host/hostess, bussers, and food runners;
  • Knowledge of and ability to describe a menu in detail with 20 or more entrees;
  • Able to understand and explain our dining "point" system to residents and guests;
  • Greets residents and guests promptly as they arrive at their table;
  • Records accurate food and beverage orders and input into the POS system;
  • Explains how menu items are prepared, describing ingredients and cooking methods;
  • Informs guests of daily specials, makes recommendations;
  • Attends pre-shift Showtime meetings, listening to menu descriptions and taking notes as needed to remember ingredients and allergy alerts
  • Carries service tray in correct placement of orders to facilitate service of food and beverages;
  • Completes bussing, runner, meal plater, utility and catering duties as needed or assigned;
  • Refills beverages throughout the meal service
  • Handles guest complaints in a positive and professional manner, referring to supervisor as appropriate;
  • As assigned works all shifts and holidays;
  • As assigned, performs catering function set up, break down and service;
  • Maintains front of house and kitchen sanitation requirements;
  • Communicates appropriately with supervisors and dining room staff;
  • Set tables with silverware, saucers, bread plates, cups, water glasses, etc.;
  • Fill water pitchers, coffee pots, napkin and bread baskets; prepares juice and milk or milk carts; folds napkins; places butter and creamers, jellies; prepares and oversees buffets and salad bars;
  • Wait on residents, taking orders, serving food, beverages, and desserts; serves up desserts and salads; cleans off dishes as resident's finish eating;
  • Handle food in accordance with sanitary and recognized food serving standards;
  • Responsible for adhering to HIPPA privacy rules and company policies, procedures and practices which require that resident-identifiable health information will only be used to perform the essential functions of this job.
  • Perform related duties as assigned.

To be successful in the role, you would have:

  • One year serving experience in a restaurant setting required, two years preferred.
  • Food Handler's required, ServSafe certification preferred.
  • Availability that might include evenings, weekends, & holidays.
  • High school diploma or equivalent required.

What's in it for you?

As one of the largest nonprofit owner/operator of senior living communities in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU.

At HumanGood, we offer the opportunity to be part of something bigger than yourself on top of an incredible package of benefits and perks for our part-time and full-time Team Members that can add up to 40% of your base pay.

Full-Time Team Members:

  • 20 days of paid time off, plus 7 company holidays (increases with years of service)
  • 401(k) with up to 4% employer match and no waiting on funds to vest
  • Health, Dental and Vision Plans- start the 1 st of the month following your start date
  • $25 per line Cell Phone Plan
  • Tuition Reimbursement
  • 5 star employer-paid employee assistance program
  • Find additional benefits here:

Part-Time/Per Diem Team Members:

  • Medical benefits starts the 1 st of the month following your start date
  • Matching 401(k)
  • Tuition Reimbursement
  • $25 per line Cell Phone Plan