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Customer Support Representative

3 months ago

Berkeley CA United States Kelly Full time

Do you love the holidays, especially Halloween? Our animatronic client is hiring Customer Service Representatives to help during the ramp-up to peak season. Sound intriguing? Read on to learn more and apply

Pay: $23-$26/hr
Hours: 8:30am-5pm, M-F (OT required peak season)
Location: Berkeley, CA 94710 (hybrid)
Position Type: Temporary/Seasonal, through Nov/Dec
Start Date: July 15th



Responsibilities

  • Providing efficient and professional customer support for animatronic products via phone and email through a ticketing system
  • Managing a high volume of support requests daily, ensuring that customers receive the best solutions possible
  • Maintain precise and accurate handling of tickets and customer data
  • Working independently and within a collaborative team environment to identify product or service issues
  • Stay informed about all product and policy changes relevant to product support
  • Flexible work availability to accommodate business needs. Operations will expand to include weekends during peak season which may include overtime
  • Processing customer orders through Zendesk and sending out orders using Shopify


Qualifications

  • Associate degree or 1-2 years of customer service experience, required
  • Proficiency with MS Office
  • Experience with eCommerce and Ticketing platforms
  • Technical skills (IT troubleshooting, coding, assembling electronic devices, comfortable on computers)
  • Ability to maintain a call/email ticket que to performance standards
  • Ability to work remotely with stable internet connection and a quiet workspace to receive calls
  • Independent with strong decision-making skills and ability to multitask
  • Excellent written and verbal communication skills with an emphasis on customer service
  • Exceptional time management skills with a high degree of accuracy and accountability in a fast-paced environment
  • Receptive to feedback with a growth mindset
  • Enthusiastic about holiday consumer products and sharing that excitement with customers


Why you should apply:

  • Immediate consideration
  • Hybrid schedule
  • Collaborative environment
  • You will be creating joy with every client interaction you have
  • You get to tap into your imagination by working with products not everyone gets to interact with on a daily basis
#CB #p1 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.