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It's inspiring to work with a company where people truly BELIEVE in what they're doing When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success Role: The Clinical Liaison Nurse is responsible for facilitating referrals in facilities as the Organization's representative. Qualifications: * Current Florida license as RN, current active single-state out-of-state nurse license, or current active multistate/compact nurse license * Minimum of one (1) year of acute healthcare experience; hospice experience preferred * Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system * Marketing or sales experience preferred * Able to perform admissions in the acute care setting * Ability to effectively communicate in English (written and verbal) * Excellent customer service focus * Detail oriented * Ability to multitask and prioritize * Ability to present oneself in a professional manner * Ability to manage physical demands and emotional stress of workload * Strong goal/outcome orientation with exceptional time-management skills * Mobile Driver - Valid driver's license and automobile insurance per Company policy * Reliable transportation to meet schedule Competencies: * Satisfactorily complete competency requirements for this position. Responsibilities of all employees: * Represent the Company professionally at all times through care delivered and/or services provided to all clients. * Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Comply with Company policies, procedures and standard practices. * Observe the Company's health, safety and security practices. * Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. * Use resources in a fiscally responsible manner. * Promote the Company through participation in community and professional organizations. * Participate proactively in improving performance at the organizational, departmental and individual levels. * Improve own professional knowledge and skill level. * Advance electronic media skills. * Support Company research and educational activities. * Share expertise with co-workers both formally and informally. * Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: * Acts as the Organization's representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families and the general public. * Presents services in an empathetic and compassionate manner and performs admission process. * Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible clients meeting productivity expectations. * Assertively handles any barriers to admissions of referred patients. * Obtains medical record information for the referrals. * Develops strong relationships with case managers, physicians, etc. at facilities. * Works with Professional Relations Representatives (PRRs) to provide education on all available services. * Provides care for any GIP patients in a hospital including daily visits, professional management oversight and case management of hospitalized A & B patients, performs documentation and coordinates efficient discharge. * Communicates frequently with Patient Access and Care Connect staff to ensure timely follow-up. * Performs other duties as assigned. This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
