HYBRID- Call Center Representative

1 week ago

Tempe AZ United States TEKsystems Full time

REMOTE for first 4-5 months, then 1 day onsite in Tempe, AZ.

Must have:

  • Bachelors degree in finance or business
  • Professionalism
  • Tech savy
  • An interest in the financial industry

Description:

Be part of the leading provider of investment and business solutions for independent financial advisors and institutions across the nation serving and supporting more than 21,000 financial advisors.

Are you ready to kickstart your career in Financial Services, one of the most dynamic and fast-growing industries? Do you love being part of a team? Are you someone who thrives on solving complex problems and delivering exceptional client experiences?

As a Financial Service Professional, you’ll play a vital role in providing exceptional service to our advisors and investors.

- The journey will begin with a four-month contract training program, during which you will study for and obtain your SIE, receiving extensive training on clients, systems, and products. Throughout this entire period, you will receive hands-on coaching and support as well as guided on-the-job training on our Service 360 team.

- You will serve as the first point of contact for Advisors and their Investors, taking 25-30 inbound contacts daily, handling everything from simple account inquiries to supporting complex financial transactions.

Our Financial Service Professionals spend their days on a dynamic set of activities including:

- World-Class Service: You’ll have the opportunity to deliver stellar experiences with each interaction, embodying our client-centric values.

- Problem Solve & Advise: Utilize your critical thinking to resolve issues in real-time, ensuring client satisfaction and fostering strong relationships.

- Research & Navigate: Conduct detailed research and navigate various databases to provide accurate solutions for our clients.

- Collaborate & Innovate: Work collaboratively with internal teams to ensure efficient and effective resolutions, emphasizing a team-oriented approach.

- Career & Community: You’ll also have regular time for coaching, career development activities, participate in ERG events and and other opportunities to connect with colleagues and build community at LPL

Additional Skills & Qualifications:

What We’re Looking For: strong collaborators who excel in a fast-paced, team environment, are passionate about client service, and are interested in building a career in Financial Services.

College degree HIGHLY preferred, tech-savvy (how many calls/complexity/applications, etc). Knowledge-based support as opposed to reading off the script. Individuals who want to be part of a team-based environment. Passionate about servicing our clients. Interested in building a career in financial services. Willing to invest the time and training for SIE. Hospitality, customer experience. 2+ yrs in a client-facing service-oriented role, communication skills, digital and multi-tasking capability 8+ different systems.

Ideal candidates will have:

- Education: Bachelor’s degree from an accredited institution or equivalent education and experience.

- Registration: Securities Industry Essentials (SIE) required or obtained within the 4 month contract.

- Experience: 0-2+ years in a client-facing, service-oriented role, ideally in a team-based environment.

- Core Skills: High empathy and a passion for helping people, strong problem-solving abilities with an initiative-taking attitude and high sense of ownership, strong attention to detail, proficiency in using computers and customer service software, with the ability to navigate multiple systems simultaneously, and a strong curiosity coupled with a desire for continuous learning.

- Communication: Exceptional verbal and written communication skills.

- Desirable: Experience in or education about the financial services industry.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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