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Patient Service Representative

3 months ago

Burlingame CA United States eTeam Inc Full time
DN02

*Job Title: Patient Services Representative*

*Location: Burlingame, CA*

*Pay Rate: $20-23/hr.*

*Duration: 13 Weeks Contract*

*Schedule & Notes: 5x8*

*Job Description:*
* Serves as the face-to-face point of contact for patients.
* This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients.
* Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery.
* Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings

*Requirements:*
* Must have epic experience
* General knowledge of patient access, financial counseling, functions in acute, and non-acute settings. Working knowledge and understanding of insurance and medical terminology.
* Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
* Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.
* Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
* Must be able to work concurrently on a variety of tasks/projects in diverse environment.
* Ability to meet or exceed targeted customer service, productivity and quality standards.
* Computer proficiency skills.

*Education:*Diploma or equivalent education/experience

Job Type: Contract

Pay: $20.00 - $23.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 5x8
* Monday to Friday

Experience:
* Epic: 1 year (Required)
* Medical terminology: 1 year (Required)
* Insurance verification: 1 year (Required)
* patient registration: 1 year (Required)

Ability to Commute:
* Burlingame, CA (Required)

Ability to Relocate:
* Burlingame, CA: Relocate before starting work (Required)

Work Location: In person