Client Experience Associate

3 weeks ago

Richmond VA United States BOHO Studios Full time

The Client Experience Associate is the first person who represents our studio for potential and current clients and is key in creating and maintaining the ideal BOHO experience and community. This role focuses on the following 3 areas of work: Sales, Customer Service and Studio Operations.

 

ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to:

  • Sales:
    • The Front Desk Associate will assist the manager with cultivating in studio sales with new memberships, class packages, and retail purchases.
    • Sell/Promote BOHO, which includes memberships, class packages, retail items, specialty events.
    • Encourage clients to participate in BOHO specialty events or promos.
    • Participate and promote any special events that BOHO is running or taking part.
    • Selling new client specials and promotions.
  •  
  • Customer Service: Must have a welcoming smile, an outgoing personality, and a willingness to want every client to succeed. The Front Desk associate is often the first person our clients see upon walking in the door and often times the first or last person they talk to in a day.
    • Greet and check in all clients upon arrival.
    • Assist clients with account maintenance, purchases, general FAQs, and more.
    • Assist all new clients with an introduction to BOHO and the class they are taking. Including but not limited to:
      • Assisting with equipment rentals (cycle shoes, yoga mat)
      • Assisting with workout station set up
      • Answering general questions regarding class packages, retail purchases, studio schedule or events.
  •  
  • Studio Operations: Operate a seamless check in process, pre-class client set up (cycle or fit studio), studio cleanliness. The ability to work in a fast paced, ever changing environment while keeping the BOHO experience top of mind.
    • Maintain studio cleanliness at check in and in studio pre/post classes, shift side work and general facility maintenance.
  • Participate in studio events outside of regular class time. The studio holds events roughly every other month. We ask you attend 1-2 a year in some capacity.
  • Attend ongoing professional development trainings and staff meetings quarterly.
  • Other duties as assigned.

 

KNOWLEDGE, SKILLS & ABILITIES

  • Ability to read, understand and communicate effectively in English.
  • Excellent sales, communication, and customer service skills.
  • A high level of time management and organization skills.
  • Ability to learn and be proficient with Mindbody Online.
  • Capacity to work well within a team environment as well as self-manage when working on their own.

 

QUALIFICATIONS

  • A passion for fitness and motivating people to achieve their personal fitness goals.
  • An outgoing personality with the ability to command a space.
  • Has met minimum BOHO class attendance (5 BOHO classes).
  • Availability to work 2-6 shifts a week at any BOHO Studios location, depending on studio schedule needs.
  • Availability to work early mornings, evenings, weekends, and holidays.
  • Prior experience in a similar role helpful, but not required.

 

PHYSICAL REQUIREMENTS

  • Ability to work and physically move quickly while resetting fitness studio between classes.
  • Be able to lift and move weights up to 45lbs, ability to lift and move fitness equipment around studios.
  • Ability to be standing and moving around the studio for up to 3 hours at a time regularly, up to 6 hours occasionally.
Required qualifications:
  • Legally authorized to work in the United States
Preferred qualifications:
  • 18 years or older
  • Medical license/certification: CPR Certification
  • Comfortable handling customer complaints
  • Able to stand for duration of shift
  • Able to comfortably lift 50 lbs
  • Available to work: early morning
  • Available to work: holidays
  • Available to work: weekends

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