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Area Customer Service Coord.MS Onsite

3 months ago

Exton PA United States Kelly Full time
Ready, set, go Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as an Area Customer Service Coord.MS Onsite with one of the best industries in the world for sustainable energy. 
 
Why you should apply to be an Area Customer Service Coord.MS Onsite: 
  • Pay Rate: $20 per hour   
  • Employment Type: Long term temp, Temp to hire    
  • Location: Exton, PA
  • Schedule: First shift hours- Monday - Friday
  • Great Advancement Opportunities  
  • Overtime available 
  • Weekly pay

What a typical day as an Area Customer Service Coord.MS Onsite might look like: 
 
  • The ACSC role fills in at various locations based off the need that day.
  • Sometimes it may be for a week and some weeks they may be moved to different accounts.
  • Previous experience working with mail or printing is a plus but not actually required.
  • Most important skill would be customer service and providing a good experience for our clients.
  • Lifting is normal, able to lift 50lbs but in most cases we have other employees or carts to assist.
  • The positions will report to multiple positions.
  • Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM)
  • this key position supports daily operations, implementations, expansions, and administration of all
  • Managed Services Accounts within an assigned operational area with varying sizes.
  • Undertaking all
  • customer support tasks in external customer/client facilities
  • The Area Customer Service Coordinator is responsible for a broad knowledge of Service
  • Excellence Methodology, complete knowledge of account service delivery requirements and portfolio of offered solutions.
  • Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries.
  • Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area.
  • An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
  • Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
  • Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
  • Assists with onboarding new team members and cross training peers
  • Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
  • Routinely inspects Site Procedures Guide for accuracy and compliance
  • Knowledgeable of all contracted services within assigned customer accounts
  • Performs daily visual inspection of site services and customer compliancy to safety.
  • Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
  • May require “standing in” for absences or vacations of the onsite resources, that may also include site management.
  • Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
  • Creates and maintains a customer-focused environment
  • Responsible for customer satisfaction by engaging end-user feedback.
  • Responsible for escalating customer issue to ESM/AOM and support the resolution to completion.
  • Communicates effectively and responds quickly to customer and end user communication
  • Collects data and is knowledgeable of the tools and methods used for the completion of the
  • Monthly Operations Review as directed
  • Performs other duties as assigned

 This job might be an outstanding fit if you: 
 
  • Requires high school diploma plus 12 months of related work experience. 
  • Post High School education encouraged and preferred
  • Could be required to move locations in one day should the business require it.
  • Also, ability to cover accounts between 40-50 miles
  • May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per policy.
  • Requires intermediate skill level on most common software applications including file folder
  • management and navigating to network production folders.
  • Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.

Knowledge, Skills and Abilities
  • Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers
  • Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.
  • Possesses basic math skills.
  • Possesses judgment in making sound justifiable decisions and taking action in solving problems.
  • Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
  • Possesses commitment to task by having started and persisted with specific courses of action.
  • Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.
  • Possesses working knowledge of account services to facilitate job scheduling.
  • Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources
  • Possesses ability to resolve customer related issues.
  • Possesses ability to troubleshoot and coordinate problem resolution.
  • Possesses proficiency in the use of Microsoft and computers.
  • Routinely may be asked to report to an alternate site on any given day which could result in
  • walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift
  • Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level

Working Conditions, Mental and Physical Demands
  • Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level
  • Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction – prepare, provide and convey diversified information
  • Working conditions regularly expose individuals to conditions that could result in minor cuts
  • Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to
  • 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.
  • Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
  • Specific vision abilities required by this job include close vision
  • Frequent local car travel
  • While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required.
  • Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary.

 What happens next: 
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters at Kelly will have access to your profile, expanding your opportunities even more 
 
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be an Area Customer Service Coord.MS Onsite today 
 
#P3 
#CB 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.