Insurance Customer Service Representative

1 week ago


Memphis TN United States TEKsystems Careers Full time

Customer Service Representatives Needed
*Description:*
Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues; or escalating to the next level using sound judgment.
The CSR will be taking calls from patients with questions about billing and insurance coverage. (i.e. what is on my statement, I need to make a payment, explain benefit coverage, what the charges were, etc.)
Will be taking at least 45 inbound calls per day.
Using a computer to navigate multiple screens to notate and effectuate a positive patient experience.
Perform administrative duties by managing email, completing assignments, and other duties.
Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies.
*Skills:*
medical claims processing, insurance claim, insurance collections, customer service, call center customer service, inbound customer service
*Additional Skills & Qualifications:*
- 2+ years of phone-based work, with at least 1 year in the medical or insurance field. (revenue cycle, knowledge of medical terminology, and insurance claims filing experience are a plus.)
- Customer Service Oriented
- Attention to Detail
- 35+ WPM





About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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