NOC Team Lead
2 weeks ago
Description
Our customer is seeking a highly skilled and motivated Networking Operations Technician Team Lead to oversee and manage their network operations team (6 technicians currently). The ideal candidate will have extensive experience in network infrastructure, troubleshooting, and team leadership. This role is crucial in ensuring the stability, security, and efficiency of our customer's network systems.
Network Monitoring and Incident Troubleshooting
• Support Data, Voice, Security, and Wireless networking systems globally in a Network Operations Center
• Troubleshoot, isolate, and diagnose network problems, either alone or as part of the team
• Monitor and respond to all applicable alarms and act as a central communications center for all telecom issues
• Support inbound requests from the helpdesk and end users
• Manage carrier and supplier escalations ensuring prompt incident resolution
• Coordinate field service technicians to respond to and restore services
• Coordinate with suppliers and internal resources, assist in communications and/or status updates to branch sites with network issues
• Thoroughly document steps taken to troubleshoot and resolve incidents within the company’s knowledgebase
Operations
• Ensure all activities are properly documented and tracked through a ticketing system
• Maintain network related data; update network information in IT’s database of sites, including providing on time written reports/status to IT management
• Maintain current, high-level technical skills in technologies the company has or may adopt. Keep abreast of developments in networking technologies.
• Participate in rotating on-call schedule
• Participate and/or be part of the NOC continuous improvement activities
Additional Skills & Qualifications
Leadership and Team Management:
- Lead and mentor a team of network technicians, providing guidance and support.
- Assign tasks and projects, ensuring timely and efficient completion.
- Conduct regular performance reviews and provide feedback.
Network Operations:
- Oversee the installation, configuration, and maintenance of network hardware and software, including servers, routers, switches, and firewalls.
- Monitor network performance and troubleshoot issues to ensure optimal operation.
- Implement and maintain network security measures to protect against unauthorized access and data breaches.
Project Management:
- Plan and execute network-related projects, ensuring alignment with company goals and timelines.
- Collaborate with other departments to understand and meet their networking needs.
- Manage vendor relationships and coordinate with external service providers.
Documentation and Reporting:
- Maintain detailed documentation of network configurations, processes, and procedures.
- Generate regular reports on network performance, incidents, and resolutions.
- Ensure compliance with industry standards and regulatory requirements.
Benefits:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
§ Medical, dental & vision
§ Critical Illness, Accident, and Hospital
§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Transportation benefits
§ Employee Assistance Program
§ Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is $30.00 - $40.00
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position will be accepting applications until Dec 18, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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