NOC Technician

2 weeks ago

Tulsa OK United States TEKsystems Full time

Description

The position will be responsible for (but not limited to) the following:

3rd Shift but needs to be flexible as the shifts may change.

• Monitor SCOM for various systems and applications.

o Basic diagnostics of server connectivity

o Restart services/servers via provided tools as documented.

o Knowledge to engage correct SME team for service restoration.

• Monitor LAN/WAN health (OpsView)

o Troubleshoot local site issues vs. circuit/MPLS issues.

o Coordinate with carrier or Telecom and local contacts to restore services.

• Communicate information on a regular basis about outages and issues to IT.

o Ensure time-based communication of outage state and resolution are sent to appropriate segments of IT by severity.

o Remain informed of relevant outage situation to be able to provide insight as requested from other IT members and management.

• Knowledge of Windows Server OS (2012 R2 and newer)

• Experience troubleshooting Windows Server OS (2012 R2 and newer)

• Knowledge of VShpere.

• Knowledge of Networking Equipment such as Cisco, Aruba, Arista

• Experience troubleshooting Networking Equipment such as Cisco, Aruba, Arista

• Ability to work with various carriers and communicate findings internally and externally.

• Knowledge of PaloAlto.

• Develop e-mail communication for All Users about outages and other IT Information

• Monitor E-Mail to the Service Desk for break/fix issues.

• Provide technical support to callers with problems (afterhours)

All these tasks require:

• Ability to analyze alarm conditions as presented by multiple monitoring applications (OpsView, SCOM, FireEye, and others)

• 3+ years previous experience in a 24x7x365 IT Operations environment (preferred NOC or Infrastructure Support role)

• Experience with analyzing system and network performance using monitoring, historical, and graphical data.

o Experience with LAN and WAN internetworking devices like routers and switches (CCENT or better certification preferred)

o Experience with Windows Server 2012 R2 – 2022. Understanding of domain principles, DNS, and DHCP preferred.

• Experience troubleshooting PC software and hardware issues.

• Experience working critical issues that affect many users.

• Communicate information on a regular basis about system wide outages to various departments within the company.

Skills

Monitoring tools, Network monitoring, Solarwinds

Top Skills Details

Monitoring tools,Network monitoring,Solarwinds

Additional Skills & Qualifications

• Monitor SCOM for various systems and applications.

o Basic diagnostics of server connectivity

o Restart services/servers via provided tools as documented.

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $20.00 - $25.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tulsa,OK.

Application Deadline

This position will be accepting applications until Dec 31, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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