NOC Analyst

14 hours ago

Catonsville MD United States JASINT Consulting and Technologies, LLC Full time
Job Responsibilities
  • Effectively monitor all devices, platforms, and services within a network environment
  • Manage and coordinate NOC team shift coverage to ensure NOC operations are running efficiently and effectively
  • Provide direction, training, and leadership to NOC staff, ensuring tasks are completed and processes and procedures are followed according to documented policies and procedures.
  • Assist with managing NOC standard process and procedure documentation
  • Ensure efficient resolution of service requests and incidents ensuring compliance on assigned SLAs.
  • Provide timely, accurate, and effective communication on service-impacting incidents
  • Assist with any service-related projects as required
  • Analyze client LANs/WANs, isolate the source of problems, and recommend reconfiguration and implementation of new network hardware to increase performance
  • Modify command language programs and network start-up files, assign/reassign network device logical, and participate in load balancing efforts throughout the network to achieve optimum device utilization and performance Statewide Network Management Services (SNMS).
  • Troubleshoot network/user problems, and present resolutions for implementation
  • Prepare a variety of network resource reports
Education and Years of Experience

This position requires an Associate's Degree from an accredited college or university in Computer Science, Information Systems, Engineering, or a related field; or two (2) years of college or university study in Computer Science, Information Systems, Engineering, or a related field. If applicable, the candidate should be certified as a network administrator for a specific network operating system as defined by the State. Certification criteria are determined by the network operating system vendor. Two (2) additional years of specialized experience may be substituted for the required education.

General Experience: The proposed candidate must have at least two (2) years of experience in a computer-related field. This individual must have advanced knowledge of network operating systems.

Specialized Experience: The proposed candidate must have at least one (1) year of experience in one or more of the following areas: data communications engineering, data communications hardware or software analysis, network administration or management, data communications equipment installation and maintenance, or computer systems administration and management. This individual must also have experience with SNMP and RMON-based software products. Additionally, he/she must have knowledge of Ethernet, FDDI, and high-speed WANs and routers.

Required and Desired Skills/Certifications Practical Requirement / Experience Tools
  • Demonstrated experience with an IT Network Management and Monitoring System (e.g. SolarWinds Orion)
  • Understanding of DNS / how it functions and how it’s used
  • CLI (Command Line Interface)
  • Microsoft Active Directory
  • Fundamental MS Office Suite, Windows/other OS, SharePoint knowledge
Technology:
  • Demonstrable networking knowledge
  • Cisco switching and routing fundamentals. CCNA Routing and Switching Certification is preferred
  • TCP/IP stack
  • Ticketing systems: use / workflow / change management/incident management
  • Ability and willingness to answer and troubleshoot over the phone.
  • Ability to multitask.
  • Ability to prioritize work and work independently.
  • Ability to focus and respond with appropriate urgency.
  • Ability to handle stressful situations (e.g., when the network is down)
  • Willingness to learn and improve skills.
  • Attention to detail is critical
Why JASINT?

At JASINT we are proud to boast a “together we can” attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels and that’s why we are seeking you

We understand and respect the dedication and sacrifice that is required to serve our nation’s greatest efforts, and our commitment in turn is to support YOU

JASINT cares about your work-life balance and offers competitive benefits to help you at every stage of your personal and professional life: Retirement/401k, health, dental, vision, flexible spending accounts, (HSA/FSA), STD/LTD, professional development, tuition reimbursement, spot award recognition, PTO, Holidays…even an additional day off for your birthday.

JASINT offers both internal and external referral bonuses for all cleared exceptional talent we hire

JASINT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify please visit dhs.gov/e-verify.

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