Associate Chief of Staff for Education/Executive Management at G.V. Sonny Montgomery VA Medical Center
1 month ago
The incumbent is a board eligible (certified strongly preferred) physician with advanced clinical experience as well as demonstrated administrative and leadership skills. Also, meets the requirements for a faculty appointment at the University of MS Medical Center.
The incumbent must have:
- Demonstrated skills in providing clinical interface with academic affiliates and other key stakeholders.
- Knowledge of the VA system and its regulations relating to academic affiliates
- Documented ability to maintain and enhance partnerships with academic affiliates and other stakeholders.
- Progressive management experience with strong administrative and interpersonal skills to coordinate a broad continuum of programs.
- Demonstrated commitment to an interdisciplinary approach to care delivery.
Customer Service
- Bases planning on patient and staff feedback and projected needs.
- Establishes a customer-oriented culture and promotes hiring of persons who fit that culture.
- Actively identifies and encourages the implementation of best practices in customer service.
- Breaks barriers that impede good service delivery.
- Empowers staff to resolve problems and complaints independently at the lowest level.
- Shares resources in order to service customers effectively and efficiently.
- Ensures the services ability to meet standards issued by various accrediting and regulatory groups and VA Central Office.
- Continuously assesses and improves the processes of the Education service.
- Directs the continuous measurement and improvement of the quality of the services provided through utilization of multiple quality measurement tools.
- Develops a high-reliability organization through direction of the continuous measurement and improvement of the quality of the services provided.
- Encourages continuing education for all personnel in the service and ensures compliance with performance standards.
- Creates a climate where continuous learning and self-development are valued.
- Encourages and supports research and education missions. Facilitates translation of research findings into improved patient outcomes.
- Board Member of the Institute for Medical Research (IMR)
- Responsible for the financial management including budget planning and management for Education and Learning Resources and Simulation.
- Develops the annual strategic and budget plan for the education program consistent with guidance and goals from the Director s Office and/or Fiscal Service.
- Develops and implements tracking methods to monitor the service s fiscal activities.
- Collaborates with other service chiefs in the development and execution of the overall Medical Center strategic and business plan.
- Plans initiatives and develops programs in collaboration with other services in order to ensure coordination of service, reduction of redundancies, and enhancement of cost effectiveness.
- Stays abreast of and educates staff about changing conditions in health care.
- Encourages and rewards risk-taking and entrepreneurial behavior. Encourages demonstration projects, pilots and other experimental approaches, which may lead to the development of alternative revenue streams and other gains in the organizational outcomes.
- Demonstrates commitment to the G.V. (Sonny) Montgomery VA Medical Center goals.
- Encourages an atmosphere of trust, psychological safety and empowerment by example.
- Manages relationships with academic affiliates and supporting services to maximize efficiency and drive highly reliable operations.
- Provides a clear vision of the future and leads the service through necessary changes.
- Demonstrates core values of integrity, commitment, advocacy, respect and excellence. Is guided by accountability and transparence.
- Models behavior, attitudes, and action expected of all staff.
- Develops an interdisciplinary team of innovative, highly motivated individuals who are continuously striving for excellence in education, patient care, and customer service.
- Develops a team that is technically competent and understands the interrelationships of all the Health Care System services in achieving the mission.
- Develops a team that is creative in its efforts to build and maintain a cost- effective, integrated health care system.
- Develops collaborative relationships throughout the Health Care system, including active working relationships with the other service chiefs, in order to assure full support and coordination between the services.
- Shares the "big picture" with staff, encouraging them to use systems thinking and to see how they, as individuals, contribute to the Health Care System s success.
- Breaks down barriers in the workplace in favor of high-performance work systems.
- Builds partnerships with the community to enhance the G.V. (Sonny) Montgomery VA Medical Center goals
- Responsible for assuring appropriate action in such matters as promotions, selections, rewards and recognition, training, and problem resolution.
- Responsible for development and implementation of competencies, providing opportunities for continuing education, peer review, career development and professional enrichment for subordinate employees.
- Maintains good labor-management relations with the unions to resolve personnel problems, proactively plan for changes to the work environment, and develop a high reliability workforce.
- Responds to changing priorities and resources with optimism, encouraging staff to respond positively and proactively.
- Demonstrates leadership in addressing ethical issues that impact clients and staff in/or beyond the organization/local health care community.
- Maintains privacy, confidentiality, and security of patient and client data.
- Protects patient and client data from unauthorized use, including research.
- Effectively communicates with employees, patients and their families, stake holders, the executive leadership team, VISN and VACO staff when required.
- Exhibits clear, honest and open communications in meetings and other interactions.
- Develops a network of redundant communication systems to ensure the availability of consultative or technical advice to meet the needs of the organization.
- The incumbent is directly accountable to the Chief of Staff
- The incumbent works independently; supervision is mainly advisory in nature. The incumbent provides first line supervision to various administrative support staff.
- The incumbent is responsible for informing the Chief of Staff and/or the Medical Center Director of major problems and decisions in these areas.
- The incumbent receives assignments of a general nature from the Chief of Staff and/or Health Care System Director. Subsequent findings and recommendations are used by the Chief of Staff and/or Health Care System Director as the basis for his/her decision-making. Much of the incumbent s responsibilities are self- initiated, such as identifying and correcting problems, and identifying ways of improving the efficiency of t
Compensation Information:
$250000.00 / Annually - $400000.00 / Annually
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