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Head Art Museum Security Supervisor

2 months ago

Princeton NJ United States Princeton University Full time
Overview DEPARTMENT OVERVIEW

The Department of Public Safety (DPS) is the primary department charged with creating a safe and secure environment at Princeton University. DPS operates 24 hours a day, 365 days a year, and is comprised of 111 staff members. The department consists of professional University police, security officers, dispatchers and administrators dedicated to providing best-in-class service to the community.

DPS was originally recognized and awarded Law Enforcement Accreditation from the Commission on Accreditation for Law Enforcement Agencies (CALEA) in July 2015 and subsequently awarded reaccreditation status in July 2018 and July 25, 2022. CALEA serves as the "International Gold Standard for Public Safety Agencies" and oversees a rigorous accreditation process. In addition, DPS was awarded accreditation status on March 14, 2019 and subsequently awarded reaccreditation status on March 10, 2022 by the New Jersey State Association of Chiefs of Police Law Enforcement Accreditation Commission (NJLEAC). These awards are a mark of professional excellence and signifies that we have earned these distinguished honors through continued compliance with CALEA/NJLEAC Standards. Throughout these processes, we established and implemented policies and practices that meet or exceed the National and State standards, to serve both the Department and the community well in the future.

POSITION OVERVIEW

Reporting to the Security Operations Manager (SOM) or the Assistant Security Operations Manager (ASOM), the Head Museum Security Supervisor (HSS) provides administrative and management oversight of 5 Cultural Property Security Supervisors (CPSS) who supervise 58 security officers.

The HSS schedules, trains, and supervises appropriate staff to secure the Princeton University Art Museum (Museum) and its collections, as well as provide for the safety and comfort of visitors during the Museum's open hours and at special events. The HSS is the primary on-site staff member providing day-to-day supervision for the Museum's security operation and assuring a positive customer service experience for all Museum visitors.

This position provides guidance and monitors the work assignments of, and provides training to, all security staff in the Museum. Supervision of the security staff includes establishing posts, post orders, and function of the control room. Control room supervision includes monitoring alarms and video, badging visitors, key control, dispatching, coordination with Department of Public Safety (DPS) staff at DPS Headquarters located at 200 Elm Drive, and other coordinating functions as required. The HSS takes a lead role in serving the Museum's visitors and making them feel safe and welcome during their time in the Museum.

The HSS works closely with the SOM/ASOM in preparing staffing and training plans and establishing priorities to meet institutional goals with the most effective and economical utilization of personnel, technology, and equipment.

DPS is a 24/7, 365-day operation. The successful candidate must be able to work ALL shifts, including weekends, holidays, and overtime shifts, as required.

Responsibilities Patrol Operations - 30%
  • Exercises operational command responsibility over Museum security personnel and supervises patrol within guidelines set by the Assistant Vice President of Public Safety, the Associate Director (AD) of Support Services, SOM/ASOM, and in consultation with the Museum Director/designee.
  • Supervises Museum security staff members, administering policies and procedures for a 24-hour, 7-day-a-week operation.
  • Conducts daily briefings and debriefings of Museum security staff as appropriate.
  • Plans, directs, prioritizes, and organizes operational resources to accomplish department goals and objectives for security at the Museum.
  • Reviews daily operations, ensuring consistent applications of departmental policies and procedures for security at the Museum.
  • Coordinates with DPS for centralized administrative functions, including payroll, training, uniform needs, etc.
  • Consult with the SOM/ASOM, and Museum Director/designee in the administration of Museum public safety operations and matters relating to special events and equipment.
  • Coordinates overtime assignments for Museum operations and special events.
  • Oversees regular inspections of Museum facilities, noting safety hazards and maintenance needs and submitting work requests to address issues as needed.
  • Advises Museum administration, curators, and volunteers in areas of security.
  • Schedules and assigns personnel, considering such factors as time off, incident rates, overtime, and other special requirements.
  • Coordinates, assigns and reviews all incident reports.
  • Participates in recruitment and candidate selection processes, including updating position descriptions and recommending candidates for selection.
  • Monitors the performance of all Museum security officers and conducts and/or reviews annual performance appraisals.
Staff Development & Performance Management - 20%
  • Evaluate the performance of all staff and work with the CPSS and the SOM/ASOM to recommend or develop training in response to community and DPS needs.
  • Works closely with the SOM/ASOM and the Museum Director/designee to provide leadership for the Museum's security environment, including people and systems.
  • Supervises, trains, cross-trains, and evaluates employees appropriately.
  • Schedules and assists with officer onboarding and training for new and continuing security staff, including in areas such as customer service, first aid, automated external defibrillator (AED), other museum gallery experience, and other professional development.
  • Collaborates with other Museum staff to ensure a positive community relations experience.
  • Documents officer misconduct and makes referrals to the SOM/ASOM for further action.
Administration - 15%
  • Serves as liaison with various campus stakeholders/representatives. (e.g., Site Protection, Facilities, etc.)
  • Administers Museum access database.
  • Approves time collection for bi-weekly employees and coordinates payroll with the DPS Budget Manager/designee.
  • Notifies Museum Facilities Manager of any observed building repair needs.

Event Management - 15%
  • Participates in the Museum's Events Team relative to event planning, programming, and staffing.
  • Coordinates with Transportation and Parking Services (TPS) to provide parking assistance to staff, volunteers, donors, and visitors, including for special events.
  • Manages and coordinates security efforts for Museum events, including liaison with requesting parties, staffing, and event supervision, with an emphasis on customer service without sacrificing safety or security.

Control Room Management - 10%
  • Responsible for overall supervision of all control room activities:
  • Monitors, revises and enforces key control and visitor access and badging processes and makes policy suggestions as needed.
  • Monitors Museum alarms (fire, environmental, security, etc.).
  • Monitors Museum camera system.
  • Supervises control room dispatching and coordinates response with the DPS Communication Center at 200 Elm Drive
Emergency - 5%
  • Participates in the Museum's Risk Management Committee
  • Supports the Museum's After-Hours emergency communications in cooperation with DPS supervisors.
  • Responds to University emergencies such as security and fire incidents and building evacuations.


Other responsibilities as assigned by the SOM/ASOM - 5%

Qualifications MINIMUM QUALIFICATIONS
  • High School Diploma or equivalent.
  • Three to five years of progressively responsible security experience, including customer service and supervisory experience, preferably in a higher education or museum environment.
  • Excellent communication skills, both oral and written. Expertise in written, interpersonal, and verbal communication skills, including competency in English language, grammar, punctuation, and vocabulary.
  • Active listening skills to develop relationships and build trust and credibility with a diverse set of stakeholders.
  • High emotional intelligence, judgment, astuteness, and strategic thinking.
  • Advanced time management and prioritization skills. Must be well organized and efficient and maintain consistent and high attention to accuracy.
  • High self-motivation and demonstrated capacity for independent judgment, planning, evaluation, and decision-making.
  • Demonstrated ability:
    • To collaborate, lead, and work as a part of a complex team, including strong people skills, excellent judgment, and tact.
    • To plan and coordinate multiple aspects of events.
    • To work under significant time constraints and pressure to meet deadlines.
  • Must keep a flexible schedule, including additional hours outside the normal University/Museum business hours, including work periods and emergencies.
  • Must be able to respond to emergencies.
  • Knowledge of Microsoft Office Suite - Intermediate level (Outlook, Word, Excel, and PowerPoint)
PREFERED QUALIFICATIONS
  • Previous experience in a museum or art gallery
  • Associate or bachelor's degree or equivalent
ESSENTIAL FUNCTIONS (PHYSICAL REQUIREMENTS)
  • Physical demands are more than those for sedentary work. Must be able to remain on feet for periods of time . click apply for full job details