IT Support Engineer

2 weeks ago

Beachwood OH United States Ashton Solutions Full time
Take the next step in your IT career as an IT Systems Engineer with a supportive team, tons of room for career growth, competitive salary, and comprehensive benefits

Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L2 IT Engineer to become a part of our collaborative team. You'll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.

Position Highlights:
$60,000+ scalable based upon experience
Retirement plan, PTO, health insurance benefits, and bonus plan
Hybrid work schedule after training completed
Friendly, people-focused management and technical mentors

What You'll Do:
Support common business applications (O365) via email, phone, and on-site support for 100+ SMB's
Maintain client networks and network security (LAN/WAN, firewalls, access points, switches)
Troubleshoot a wide variety of on-premises, and cloud environments
Oversee new and existing equipment, hardware, and software upgrades
Provide guidance to junior members of the team
Participate in implementing network security solutions.
Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues

Skills You'll Need:
Strong interpersonal skills, positive mentality, and ability to change tasks rapidly-as a service business, we expect the unexpected to disrupt our plans
Confidence and commitment to top-tier customer service in a fast-paced environment
Ability to stay organized and follow tasks through to completion with accuracy
Willingness and ability to learn new applications and skills
2+ years of hands-on PC support experience
Office 365 experience
Proficient knowledge of different hardware platforms, cloud services, and line of business applications

Ready to apply?
Quick apply with your resume

OR
Get a head start on the application process through our online portal here:

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:
401(k)
Health insurance
Paid time off
Professional development assistance
Schedule:
8 hour shift
Monday to Friday

Ability to Commute:
Beachwood, OH 44122 (Required)

Ability to Relocate:
Beachwood, OH 44122: Relocate before starting work (Preferred)

Work Location: In person

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