End user support-Desktop support
6 days ago
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a End user support-Desktop support to join our team in Dallas, Texas (US-TX), United States (US).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.
This position will be a client based position. Reliable transportation is required due to travel between client sites.
Role Responsibilities
- Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.
- Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
- Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps.
- Strives to meet all Client SLAs & Customer Satisfaction Goals.
- Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.
- Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.
- Basic installation and maintenance of technical products.
- Follows predefined procedures and tasks in everyday activities.
- Work is regularly reviewed by a more senior level technical specialist.
- Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
- Installs, maintains and optimizes desktop /notebook configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
- Instructs customers in the operation and maintenance of the system.
Basic Qualifications
- 2+ years desktop/technical support experience
Highly Preferred Skills:
- Experience in servicing/deploying computer equipment
- Helpdesk experience preferred, alongside proven customer service background
- Basic networking administration skills; L1 or L2 is a plus.
- ServiceNow ticketing system
- SCCM knowledge
- Individual will be knowledgeable of Windows operating system environment
- Able to comprehend and follow verbal and written technical instructions and scripts
- Qualified resources should have A+ certification or equivalent skill set, basic Windows troubleshooting will be involved
- Certification in various hardware platforms may optionally be required for servicing hardware issues
- Individual must have the ability to receive calls during the normal business day and after hours
- Physically be able to lift and move Enterprise and Client technology hardware in Client environment
- Excellent verbal and written communication skills with emphasis in customer services, including experience handling executives, difficult customers and conflict resolution
- Excellent interpersonal skills and ability to work collaboratively in a team environment
- Ability to respond to night and weekend onsite work as requested, and work overtime as requested
- Ability to drive own car to other locations
#INDICS
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
-
End User Support Specialist
2 weeks ago
Dallas, United States The Texas A&M University System Full timeJob Description Glimpse of Job - End User Support for Health Science Center (Dallas) Are you a tech-savvy professional with a passion for delivering exceptional IT service? Are you ready to bring your technical expertise to a dynamic healthcare environment? If so, we have an exciting opportunity for you to join Texas A&M Technology Services as an...
-
End User Support Specialist
3 days ago
Dallas, United States StevenDouglas Full timeMUST BE LOCATED IN Farmers Branch, TX Skill Set required End User Support Tech Overview The Technician is the first point of contact for the business partners. As such the Technician answers incoming calls, processes emails and web tickets and tracks all information in the ITSM tool. This includes software, hardware, network, telecommunication systems and...
-
IT Desktop Support
1 week ago
Dallas, Texas, United States Parkland Health and Hospital System Full timeInterested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a...
-
IT Desktop Support
3 weeks ago
Dallas, Texas, United States Parkland Health and Hospital System Full timeInterested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a...
-
Desktop Support
1 month ago
Dallas, United States Excelon Solutions Full timeJob DescriptionJob DescriptionJob Description.OS deployment and application using SCCM and Intune.Experience with the Windows 11 process of refreshing machines, and shipping out equipment.Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.Be the liaison with Engineering teams collaborating for the...
-
Desktop Support
1 week ago
Dallas, Texas, United States Excelon Solutions Full timeJob DescriptionJob DescriptionJob Description.OS deployment and application using SCCM and Intune.Experience with the Windows 11 process of refreshing machines, and shipping out equipment.Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.Be the liaison with Engineering teams collaborating for the...
-
Desktop Support Engineer
1 week ago
Dallas, Texas, United States Yoh, A Day & Zimmermann Company Full timeDesktop Support Engineer12 month contract to hireDallas, TX (Onsite - CityPlace)The Desktop Support/Engineer will be an essential part of the IT team, focusing on ensuring the efficient and reliable operation of the organization's computer systems. With 2-3 years of practical, hands-on experience in building and servicing computers, the ideal candidate will...
-
Desktop Support Technician
3 weeks ago
Dallas, Texas, United States Motion Recruitment Full timeOur client is looking for a Desktop Support Technician for a 3-month contract in Dallas, GA 30157.Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...
-
Desktop Support Technician
1 month ago
Dallas, Texas, United States Motion Recruitment Full timeOur client is looking for a Desktop Support Technician for a 3-month contract in Dallas, GA 30157.Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...
-
Desktop Support
4 weeks ago
Dallas, United States ChildCareGroup Full timeJob DescriptionJob DescriptionMake an Impact as a Desktop SupportYou will work at our main office and in the field providing 1st level technical support for the determination, resolution, or escalation of technical problems related to Windows environments and applications, electronic mail, enterprise applications & databases, security issues, desktop...
-
Desktop Support
3 weeks ago
Dallas, United States ChildCareGroup Full timeJob DescriptionJob DescriptionMake an Impact as a Desktop SupportYou will work at our main office and in the field providing 1st level technical support for the determination, resolution, or escalation of technical problems related to Windows environments and applications, electronic mail, enterprise applications & databases, security issues, desktop...
-
Desktop Support Engineer
2 months ago
Dallas, United States Yoh, A Day & Zimmermann Company Full timeDesktop Support Engineer12 month contract to hireDallas, TX (Onsite - CityPlace)The Desktop Support/Engineer will be an essential part of the IT team, focusing on ensuring the efficient and reliable operation of the organization's computer systems. With 2-3 years of practical, hands-on experience in building and servicing computers, the ideal candidate will...
-
Desktop Support Engineer
3 weeks ago
Dallas, United States Yoh, A Day & Zimmermann Company Full timeDesktop Support Engineer12 month contract to hireDallas, TX (Onsite - CityPlace)The Desktop Support/Engineer will be an essential part of the IT team, focusing on ensuring the efficient and reliable operation of the organization's computer systems. With 2-3 years of practical, hands-on experience in building and servicing computers, the ideal candidate will...
-
Desktop Support Technician
1 month ago
Dallas, United States Signify Health Full timeJob DescriptionJob DescriptionHow will this role have an impact?This position is responsible for providing deskside and remote support to visiting CVS and Signify Health's internal users. Our internal employees leverage our company systems and hardware to perform functions of the job that involve collaboration via Google Workspace and Slack, as well as...
-
Desktop Support Technician
3 weeks ago
Dallas, United States Motion Recruitment Partners LLC Full timeDesktop Support Technician Farmers Branch, TX Onsite Contract $23.71/hr - $26/hr Our client is looking for a Desktop Support Technician for a 2-month contract in Farmers Branch, TX 75244. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end...
-
Desktop Support Technician
1 month ago
Dallas, United States MAFÉ Resources Full timeWe are seeking a highly skilled and motivated Desktop Support technician to join our IT support team 4-6 month Project. We will have 3 positions on our Project team. These roles will be eligible for extension and/or conversion. Duration: 4-6 month contract with possibility of extension or conversionAll site locations will be in the DFQ Texas area. Mileage...
-
Desktop Support Technician
3 weeks ago
Dallas, United States MAFÉ Resources Full timeWe are seeking a highly skilled and motivated Desktop Support technician to join our IT support team 4-6 month Project. We will have 3 positions on our Project team. These roles will be eligible for extension and/or conversion. Duration: 4-6 month contract with possibility of extension or conversionAll site locations will be in the DFQ Texas area. Mileage...
-
Desktop Support Technician
1 month ago
Dallas, United States Motion Recruitment Full timeOur client is looking for a Desktop Support Technician for a 3-month contract in Dallas, GA 30157. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...
-
Desktop Support Technician
2 weeks ago
Dallas, United States Apex Systems Full time** This position is fully on-site in Dallas, TX **Apex Systems is seeking a Tier 2 Desktop Support Technician. This position requires candidates to be onsite full time in Dallas, TX.Location – Dallas, TXPay – 34.93/hrShift - Monday-Friday 8am-5pmDay-to-Day Responsibilities ServiceNow ExperienceOffice365 ExperienceInstall, configure, troubleshoot, repair,...
-
Desktop Support Tech
1 month ago
Dallas, Texas, United States Aventiv Technologies Full timeWelcome to Aventiv Please watch this brief video to find out if this is the place you want to beJob Purpose:The Desktop Support Technician is responsible for providing Helpdesk/Desktop Support services in a large corporate business environment blending on-site and remote associates. The position requires an onsite technician to image/prep equipment for...
