Desktop Support Engineer

1 week ago


Dallas, Texas, United States Yoh, A Day & Zimmermann Company Full time

Desktop Support Engineer

12 month contract to hire

Dallas, TX (Onsite - CityPlace)

The Desktop Support/Engineer will be an essential part of the IT team, focusing on ensuring the efficient and reliable operation of the organization's computer systems. With 2-3 years of practical, hands-on experience in building and servicing computers, the ideal candidate will manage hardware functionalities, addressing both systematic and spontaneous issues with a solution-driven mindset.

Key Responsibilities:

Hardware Management:

  • Build and configure computer systems to ensure they meet company and user requirements.
  • Identify, troubleshoot, and resolve hardware-related issues and coordinate repair processes.
  • Perform regular preventive maintenance to ensure system performance and longevity.

Technical Support:

  • Provide elevated technical support, extending beyond first-tier assistance, with an emphasis on hardware-related issues.
  • Address user issues regarding hardware, software, and networking in a timely and professional manner.

Software Management:

  • Install, upgrade, and manage software applications ensuring optimal functionality and security.
  • Implement regular updates and patches to ensure system security.

System Security:

  • Ensure systems interconnect seamlessly and securely with diverse systems to maintain data integrity and security.
  • Implement and manage security protocols and backup processes to protect data against threats and data loss.

Inventory Management:

  • Maintain and manage inventory of hardware components and computer accessories.
  • Keep thorough records of asset allocation, service histories, and inventory levels.

User Training and Documentation:

  • Develop, maintain, and update documentation related to system configuration, mapping, processes, and service records.
  • Train end-users on the appropriate and efficient use of hardware and software resources.

Collaboration:

  • Collaborate with the IT team and management to enhance the efficacy of the desktop environments.
  • Engage with vendor support service groups for product and service coordination.

Qualifications:

  • Education: Bachelor's Degree in Computer Science, IT, or a related field is preferred.
  • Experience: 2-3 years of hands-on experience in computer hardware engineering and support.
  • Proficient in hardware management and repair.
  • Solid understanding of various operating systems (Windows, MacOS, Linux).
  • Familiarity with networking concepts and technologies.
  • Ability to troubleshoot and resolve software and hardware issues.
  • Excellent interpersonal and communication skills.
  • Aptitude for learning and working with new technologies.
  • Strong organizational and multi-tasking abilities.

#desktop #O365 #support


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