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IT Asset Specialist

3 months ago

Philadelphia, United States NTT DATA Full time
Req ID: 286870

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Asset Specialist - (Onsite) Philadelphia, Pennsylvania to join our team in Philadelphia, Pennsylvania (US-PA), United States (US).

The IT Asset Specialist will be a part of a team responsible for distribution, tracking, repair, and maintenance of our field and HQ technology assets. This role interacts directly with employees at all the client's locations, as well as our corporate staff. This IT Asset Specialist will be supporting a manufacturing- industry end client who has an engineering team that is building solutions to dramatically change the way people purchase their daily goods. They provide the modern-day solution to meet customer's immediate everyday needs with products ranging from snacks and ice cream to household goods and beer, at the click of a button.

Role Responsibilities:
• Create a reliable and up-to-date inventory of hardware assets in use at client's locations
• Monitor and resolve tickets related to replacement hardware throughout our enterprise
• Receive and repair, or dispatch for repair, hardware items from locations throughout the client's network
• Liaise with 3rd party vendors and OEMs to manage repair turnaround times and spare equipment inventory
• Maintain an orderly and organized inventory of new and repaired equipment
• Track hardware assets through the full lifecycle, from purchase to use to repair to end-of-life, providing reports as requested
• Assist other IT teams, as time permits, on more complex projects qualifications

Basic Qualification:
  • 3 + years Asset Management experience
  • Experience with ITSM Platforms (ServiceNow, Zendesk, Freshservice)
  • Must have experience managing thousands of hardware assets over multiple physical locations in multiple countries


Highly Preferred Skills:
• Ideal candidates would have a Bachelor's Degree in Technical Discipline
• Industry- related certifications such as A+, Network +, Cisco CCNE/CCNA, or equivalent would be ideal.
• Knowledge of Windows, Mac, iOS, and Android
• Experience with POS systems (Square, NCR Emerald) is a plus
• Understanding of Endpoint Configuration Management and Mobile Device Management concepts (Intune, JAMF, KACE)
• Ability to learn and pick up concepts quickly
• Detailed-oriented, aware of secondary effects resulting from changes
• Experience working both independently and as part of a project group
• Confidence in making wise decisions on your own within generally defined parameters
• Adeptness in investigating problems outside your own knowledge area
• Strong organizational and analytical skills; oral and written communication skills
• Must possess a positive and professional attitude
• Experience working with virtual/remote staff members
• Customer service-oriented focus

#INDICS

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.