SWT - Director, Park I.T

1 week ago

San Antonio, United States Seaworld Full time

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team

When you’re at one of our theme parks, the fun never ends And our IT team is a big reason why. If you’re self-motivated and have the knowledge and skills to keep our parks operating in peak working order – get on board and ride the wave with SeaWorld San Antonio.

What you get to do:

  • Delivery of Information Technology services for SeaWorld San Antonio, and Aquatica San Antonio.
  • Manage and review the asset management process for IT hardware.
  • Management of the implementation of technology for all projects impacting the parks.
  • Work with your Corporate IT partners to overcome local obstacles.
  • Educate the staff to ensure ANSI/TIA-758-B standards are followed.
  • Communicate the deployment, monitoring, maintenance, upgrade and support of all IT systems including servers, phone switches, networks, CCTV, Access Control, Digital Signage, PCs, operating systems, hardware, software and peripherals.
  • Manage/review financial aspects of the IT Department, including purchasing, budget adherence/monthly reviews of actual financial activity for the department.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Implement and enforce all IT policies and procedures.
  • Educate the team on ITIL best practices and implement those best practices to improve team performance.
  • Manage IT staffing including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.
  • Develop and test contingency plans for system outages to allow continuity of operations.
  • Provide a business resumption plan for all areas as deemed appropriate.
  • Perform other duties as assigned.



What it takes to succeed:

  • Bachelor’s degree in Information Systems, Business, or related field. Master's Degree preferred
  • Five years of technology related work experience supporting enterprise-wide technology
  • Three years of leadership experience.
  • Experience in maintaining IT systems for human/animal health and safety and revenue generation in a fast-paced operational environment
  • Experience with Operational IT trends and implementing change to improve team and overall system performance
  • Understanding the complexities of a campus environment and providing direction on installing fiber/copper
  • Deep knowledge of configuration and capacity planning for wired and wireless networks, including high density wireless and high availability/usage network design
  • Have excellent written and oral communication skills across business partners including all levels of leadership and contractors/vendors
  • Have exceptional customer service orientation
  • Have strong project management skills
  • Advanced knowledge of various operating systems including MS Windows, Linux/Unix, IOS, Android, and other OS platforms as needed
  • Experience managing outside plant (OSP) cabling
  • Have proven analytical, evaluative, and problem-solving abilities
  • Advanced knowledge of Cisco and Avaya solutions
  • Experience with Motorola Radio systems and FCC requirements
  • Work well in a high pressure, fast paced environment which requires night and/or weekend availability
  • Be safety conscious in the performance of duties and be aware of other employees' safety as well
  • Be comfortable working indoors/outdoors in all weather conditions and temperature extremes
  • The ability to push/pull 150lbs, ability to lift 25lbs, and walk > two miles per day as needed for in park activities

The perks of the position:

  • Paid Time Off
  • Complimentary Park Tickets and Passes
  • Park Discounts on Food and Merchandise
  • Medical, Dental, and Vision Insurance
  • 401K Retirement plan
  • Voluntary Insurance
  • Life Insurance
  • Disability Benefits
  • Tuition Reimbursement
  • Dependent and Health Care Flexible Spending Accounts
  • Employee Assistance Program
  • Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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