US - Field Technical Spt Cons II - US2

1 week ago


Iselin, United States Experis Full time

Experis IT ManpowerGroup has partnered with a leading IT Co in the NJ, USA area for a US - Field Technical Spt Cons II - US2 role to assist their team. This is an Onsite role.

Industry: IT Co
Title:  US - Field Technical Spt Cons II - US2
Location: Onsite – NJ, USA
Duration: 24+ months
Pay: $28/hr

Job Description
This customer-facing, HP PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HP PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast-paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful, and determined for success.

Key Responsibilities:

  • Hardware Support: Configure, install, and repair hardware; troubleshoot mechanical and technical issues on HP products and potentially third-party software and networks.
  • Customer Interaction: Manage service events on customer sites, maintain customer satisfaction, and communicate effectively with HP and customer management teams.
  • Business Impact: Understand and manage the financial and business implications of service delivery, balancing customer needs with HP's contractual commitments.
Required Skills and Competencies:
  • Mechanical Aptitude: Proficiency in using tools and alignment apparatus; ability to troubleshoot hardware issues.
  • Customer Service: Strong interpersonal skills, with a focus on relationship building and managing customer expectations.
  • Technical Knowledge: Experience with hardware repair, a good understanding of technology solutions, and the ability to learn new technologies quickly.
  • Organizational Skills: Ability to prioritize and manage multiple tasks and operational challenges effectively.
  • Physical and Work Requirements:
  • Ability to lift up to 50 pounds, bend, crawl, and work in various physical conditions.
  • Flexibility to work overtime, including during non-traditional hours, holidays, and shifts.
  • Business professional attire required: black slacks and a blue collared shirt.
Additional Information:
  • Equipment Provided: Cell phone reimbursement, laptop/tablet.
  • Background Checks: Comprehensive checks will be performed, including employment history, education, drug testing, credit, and sex offender registries.
  • Education: High School diploma or equivalent required; additional hardware technology training preferred; college education is a plus.
  • This role demands a proactive, resourceful individual who thrives in a dynamic environment and is committed to both technical excellence and customer satisfaction.


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