US - Field Technical Spt Cons II - US2
1 week ago
Experis IT ManpowerGroup has partnered with a leading IT Co in the NJ, USA area for a US - Field Technical Spt Cons II - US2 role to assist their team. This is an Onsite role.
Industry: IT Co
Title: US - Field Technical Spt Cons II - US2
Location: Onsite – NJ, USA
Duration: 24+ months
Pay: $28/hr
Job Description
This customer-facing, HP PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HP PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast-paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful, and determined for success.
Key Responsibilities:
- Hardware Support: Configure, install, and repair hardware; troubleshoot mechanical and technical issues on HP products and potentially third-party software and networks.
- Customer Interaction: Manage service events on customer sites, maintain customer satisfaction, and communicate effectively with HP and customer management teams.
- Business Impact: Understand and manage the financial and business implications of service delivery, balancing customer needs with HP's contractual commitments.
- Mechanical Aptitude: Proficiency in using tools and alignment apparatus; ability to troubleshoot hardware issues.
- Customer Service: Strong interpersonal skills, with a focus on relationship building and managing customer expectations.
- Technical Knowledge: Experience with hardware repair, a good understanding of technology solutions, and the ability to learn new technologies quickly.
- Organizational Skills: Ability to prioritize and manage multiple tasks and operational challenges effectively.
- Physical and Work Requirements:
- Ability to lift up to 50 pounds, bend, crawl, and work in various physical conditions.
- Flexibility to work overtime, including during non-traditional hours, holidays, and shifts.
- Business professional attire required: black slacks and a blue collared shirt.
- Equipment Provided: Cell phone reimbursement, laptop/tablet.
- Background Checks: Comprehensive checks will be performed, including employment history, education, drug testing, credit, and sex offender registries.
- Education: High School diploma or equivalent required; additional hardware technology training preferred; college education is a plus.
- This role demands a proactive, resourceful individual who thrives in a dynamic environment and is committed to both technical excellence and customer satisfaction.
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